Job Description

Job Number 23135969
Job Category Sales & Marketing
Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Function

We are seeking an enthusiastic and vibrant individual with a positive can-do attitude. Reporting to the General Manager and Director of Sales & Marketing, the successful incumbent will perform a dual role with general office duties to support the General Manager and Sales Department. The day-to-day duties include supporting the sales representatives, coordinating sales-related activities, contributing towards achieving sales targets, maintaining good customer relationships with excellent organizational, administrative and communication skills, to deliver high standards of customer service.

What we Offer

• Market related salary
• Learning and development opportunities through online platforms, on the job trainings and classroom-based courses
• Discounts on hotel rooms, food and beverage and spa in Marriott International portfolio
• Wellbeing activities and sustainability initiatives through the Take Care and 360xc2xb0 programs
• On Property Cafxc3xa9
• Medical Aid Company
• Provident Fund Company Benefits
• Associate Uniform and Laundry service thereof
• Employee Well-being Programme
• Staff Transport

Requirements Experience & Qualifications

• An appropriate recognized qualification would be advantageous
• Two to Three yearsxe2x80x99 experience in a similar position or in a secretarial position
• Professional disposition
• Professional telephone, communication and email etiquette
• Strong planning and administrative and organizing skills
• Ability to work within a pressurized environment
• Ability to use Initiative and be proactive and self-driven
• Ability to work without supervision and within a team
• Organized, detail-oriented and deadline-driven
• Customer service orientation essential
• People centric with a strong focus on the guest experience
• Well-groomed appearance as per company standards
• Positive can do attitude & eager to learn new concepts and practices
• Proficient in MS Office (Word, Excel, Outlook, Powerpoint)
• Passion for the travel & hospitality industry
• Takes initiative and anticipates needs
• Excellent internal and external communication skills, both verbal and written
• Innovative, proactive and dependable
• Enclose a latest photo of yourself

Key Responsibilities

CORE WORK ACTIVITIES

Policies and Procedures

• Maintain confidentiality of proprietary materials and information.
• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

Communication

• Effective communication, problem solving, decision making and conflict management skills
• Excellent telephone skills and etiquette
• Telephonic cold calling to assist sales leaders
• Talk with and listen to other employees to effectively exchange information.
• Serve as a point of contact for clients and communicate with them by phone and email to respond to questions and requests
• Address guests' service needs in a professional, positive, and timely manner.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes, to resolve issues

General Duties

• Generating reports, collections details, coordinating clients & suppliers
• Manage and maintain General Manager, Executive Committee, sales executives and managers schedules, appointments and travel arrangements
• Assist General Manager and sales team by managing schedules, filing important documents and communicating relevant information
• Monitor, screen, respond to and distribute incoming communications
• Design, upload, extract and maintain customer databases
• Record and distribute minutes of meetings for sales team and General Manager
• Pull daily sales reports, productivity reports and block reports for sales team
• Conduct research and collect data to prepare reports and documents
• Coordinates necessary travel arrangements for sales team, General Manager, EXCO team and hotel
• Coordinates necessary arrangements with vendors relating to sales
• Ensure the adequacy of sales-related equipment or material are available at all times
• Responsible for purchase order process
• Coordinate, compile and reconcile monthly expense claims, as well as travel expense claims for Director of Sales & Marketing and General Manager
• Handle the processing of all stock orders with accuracy and timelines on a daily basis
• Responsible for the monthly payroll process
• Compiling of ESS data/reports and communicating results to all hotel departments
• Assist in the preparation and organizing of promotional material or events
• To complete additional tasks as and where directed by Director of Sales & Marketing and General Manager
• Complete all daily duties as set out in departmental duties as per operational requirements
• Prepare gifting for VIP guests/clients requested by sales and convention sales department, and coordinate with guest service department for execution
• Able and confident to conduct full property site inspection

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brandxe2x80x99s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,xe2x80x8b begin your purpose, belong to an amazing globalxe2x80x8bteam, and become the best version of you.

Marriott