Job Description

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Personal Assistant
Details
Closing Date 2025/10/26
Reference Number HOL250722-6
Job Title Personal Assistant
Business Unit Hollard Insure
Department Risk Finance
Job Family Business Assurance - Risk, Compliance, and Fraud
Job Type Classification Permanent
Reporting To Business Unit Head
Number of Positions 1
Location - Town / City Johannesburg
Location - Province Gauteng
Location - Country South Africa
Job Advert Summary
Main Purpose:
To deliver comprehensive personal assistance to the Head of HART and provide effective office administration services to team. Additionally, coordinate event and marketing management for HART and other Centres of Excellence (COE) as required.
Required Knowledge and Experience
Key Accountabilities:

• Stakeholder Communication: Effectively engage with internal and external stakeholders.
• Office Administration: Perform general administrative and personal assistance, including typing, filing, and distribution of communications to the team.
• Meeting Management: take minutes during team meetings and ensure timely publication (within 2 weeks) of minutes and agendas.
• Document Management/Organisation: Assist with the maintenance and adherence to the electronic filing system, monitoring compliance among team members.
• Inquiry Handling: Screen and address queries, requests, and complaints; timely escalate to relevant executives or managers when necessary.
• Stationery Management: Oversee the team's stationery needs within budgetary guidelines.
• Calendar Management: Coordinate management team diaries, ensuring appointments are communicated and confirmed with relevant parties.
• Travel Arrangements: Organize travel and accommodation for the HART team in line with Hollard processes and budget considerations.
• Expense Processing: Manage travel and expense claims via the Hollard system and payment requisitions. Queries, requests and complaints are screened and responded to or timeously referred to relevant executive or manager where appropriate
• Preparation of Materials: Ensure all necessary documents, briefing papers, reports, and presentations are prepared in advance for meetings.
• Documentation Compliance: Prepare and distribute documentation per company standards, including reports, agendas, minutes, and lists.
• Confidentiality Management: Handle all confidential documents, reports, and information with discretion.
• Event Coordination: Organize internal and external meetings, team-building events, and catering arrangements.
• Meeting Support: Provide administrative assistance for meetings, workshops, and presentations.
• Customer Satisfaction Monitoring: Field, monitor, and report on complaints to ensure high levels of client satisfaction.
• Visitor Management: Receive and screen visitors professionally.
• Project and Research Support: Compile presentations and manage projects as assigned.
• Conflict of Interest Management: Maintain the "Conflict of Interest" register for the team.
• Financial Reporting Assistance: Support the Underwriting Manager with financial reports for specific portfolios.
• Ad hoc Projects: Undertake special projects as needed.

Educational Requirements

• Matric and Secretarial or marketing Certificate or Diploma
• Advanced experience in MS Office (Word, Excel, PowerPoint) and relevant software programmes
• 5 years experience as a Personal Assistant/General Office Administrator/Marketing/PR

Skills and Behaviours:

• Organisation skills

Well-organised, able to handle a number of different tasks simultaneously

• Decision-making

Analytically evaluating information in a systematic manner to solve problems and make effective decisions.

• Team work

Co-operates and works well with others in the pursuit of team goals; shares information; supports others

• Client orientation

Identifies and addresses the needs of internal and/or external clients appropriately and speedily

• Interpersonal impact

Builds trusting relationships between individuals and teams through open and honest communication

• Work & self management

Displays energy, drive and initiative to achieve personal and/or team objectives. Manages & completes agreed tasks, on time, to required standard and overcoming obstacles

• Communication skills

Impeccable written and oral ability
Personal Qualities:

• Confidentiality
• Able to handle and process confidential information
• Initiative
• Unquestionable Integrity
• Good organisational skills
• Tact and diplomacy
• Customer orientation
• Patience
• Self Acceptance
• Assertive
• Flexibility
• Stress tolerance and ability to work under pressure
• Not a clock watcher

All Hollard appointments are made in line with our DEI policy.
Hollard is unapologetically committed to creating and enabling a workplace that values your diversity with a true sense of care, dignity and inclusion. We actively seek to hire for your different lived experiences (including, but not limited to disability, race, religion, ethnicity, culture, language and social origin , gender diversity, sexual orientation, neurodiversity). These grounds enhance cognitive diversity and psychological safety in our workplace for everyone.
We proudly promote the "Hollard Way we work," which is a combination hybrid work environment at this time. We offer flexibility in our work as far as possible, dependent on the nature of the role. Even if you don't meet all our selection criteria, we encourage you to apply!
"Applications for this this role will be prioritised in line with our transformation objectives as per our Employment Equity Plan".
Policy
Hollard is unapologetically committed to creating and enabling a workplace that values your diversity with a true sense of care, dignity and inclusion. We actively seek to hire for your different lived experiences (including, but not limited to disability, race, religion, ethnicity, culture, language and social origin , gender diversity, sexual orientation, neurodiversity). These grounds enhance cognitive diversity and psychological safety in our workplace for everyone.
We proudly promote the "Hollard Way we work," which is a combination hybrid work environment at this time. We offer flexibility in our work as far as possible, dependent on the nature of the role. Even if you don't meet all our selection criteria, we encourage you to apply!
Hollard. All rights reserved.
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