Job Description

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About this opportunity

At Mobile Financial Services we enable financial inclusion - truly using Technology for doing good in society! Our systems are used by hundreds of millions every day for services such as peer to peer transfers, payments, disbursements, loans, savings etc. We use the latest and greatest tech and techniques to guarantee brand new software with premium quality.

The Ericsson Wallet Platform is a product which enables our customers to provide mobile financial services. Customers are operators and banks, both of whom have very high expectations on the level of security which this financial solution provides and the way the solution is operated, integrated, and customized. Together we work on a product that improves the lives of millions of daily users in Africa and the Middle East. We build our financial platform to help bring financial freedom to many people around the world.

The Performance Management Specialist role will be responsible for performance tracking of MFS delivery in region of MMEA as part of MFS PMO Unit. The role will assess, initiate and track multiple performance activities to ensure alignment to MFS and PMO KPIs and practices.

Role reports to Head of MMEA MFS PMO.

What you will do

• Own performance metrics to secure PMO practices consistency and KPI tracking and reporting.
• Own service delivery performance dashboard as part of MFS PMO setup.
• Own improvement programs actions tracking and regular follow up.
• Setup and own performance management governance
• Support definition and tracking of MFS PMO Key Performance indexes (KPI) and Objectives and Key results (OKR)
• Support developing processes and methodologies for envisioning analytics as a practice.
• Present large amounts of information in ways that are universally understandable or easy to interpret and spot patterns, trends and correlations.
• Consolidate and process from various Ericsson systems into simplified reports and presentations (PPT)
• Transform, improve and integrate, data, depending on the business requirements.
• Generate and maintain control documentation of performance and quality assurance procedures.
• Work closely with MA and BA stakeholders to analyze performance of delivery
• Work jointly within key MA MFS roles (Head of Cluster, Head of CoE, etc) to initiate, plan and complete performance improvement actions
• Measure, improve and report process performance, based on approved key performance indicators
• Document for business requirement and analytics implementation
• Financial Reports and Tracking: Revenue and Cost reports consolidation and assessment towards approved budgets. Multiple views: project view, Unit view etc.

You will bring

• Experience in service delivery performance management as part PMO 5+ years
• Experience as Project Coordination and Project Support functions 5+ years
• FinTech knowledge would be a plus
• Excel including VBA programming (to manage / develop custom reports)
• Tableau, PowerBI or any other visualization tool experience
• Must have 2-3 years of experience in IT environment.
• Result oriented with customer first attitude.
• Good communication skills in written and spoken English.
• Self-motivated with strong drive and initiative, collaborative, relating and networking
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment.
• University degree in Technology
• Project Management Skills
• Occupational Health & Safety (OHS), Compliance and Ethics.

Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups.

Why join Ericsson?

At Ericsson, youxc2xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whatxc2xb4s possible. To build never seen before solutions to some of the worldxe2x80x99s toughest problems. Youxc2xb4ll be challenged, but you wonxe2x80x99t be alone. Youxc2xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .

Primary country and city: South Africa (ZA) || South Africa : Gauteng : Johannesburg
Req ID: 732376

Ericsson