Job Description

Review customer product status and usage, establish improvement opportunities to help the customer utilise the system optimally and ensure quality and value delivered to customers roll will include managing of projects

Create high level and detailed site visit plans
Inspect current Tickets (Customer feedback and Internal follow up)
Perform technical troubleshooting and fixes along with assistance to the technicians
Create Site visit reports & action items
Conduct kick off , update and close off meetings with the custome.
Follow up on activities resulting from site visit reports
Generate or create relevant KPI reports in SSRS (SQL)
Rollout projects and initiatives ensure correct documentation and processes are followed and implemented
Capture and report Sales lead generated from PAR cycles
Implement compliance measures and KPIxe2x80x99s
Communication and reporting for client w.r.t open issues and system usage compliance, KPIxe2x80x99s
Involvement in Enterprise Performance Assurance Review
Work with the Dispatch operator to observe and review usage of the system
Establish improvement opportunities such as training, assisted operations and advise on system usage and navigation
Document & communicate findings to the client
Provide recommendations to the client

Communicate with the customer confirming the visit
Coordinate travel and accommodation requirements
Acquire approval from customer before site visit
Coordinate Performance assurance activities at the mine
Organize permissions from the customer to conduct work on site. ( including medicals and inductions )
To implement and maintain the Performance Assurance Process (PAP)
Rollout projects and initiatives ensure correct documentation and processes are followed and implemented
Form teams of Field Technicians and Field Engineers and communicate the task requirements & dates
Monitor and provide advice on tasks performed to the PA teams
Provide guidance to team members
Allocate timely resources for site visits
Review and report deliverables per plan
Ensure EES and Harvest requirements are complete and accurate

Ensure all approvals from designated managers internally before site visits
Create activities on Zendesk activities and log time accordingly
Comply with Mine safety rules as well as Modular safety policies.
Ensure resources comply with all travel requirements needed for the destination
Manage Performance Assurance Resources on site

Please email your cv to

For more information please contact:

Shanita Chanka

Network Recruitment