Job Description

The People Services Transformation Lead is a strategic leadership role tasked with orchestrating the transformation of People Services and driving ongoing transformation initiatives within the broader People Team. The primary purpose of this role is to enhance organisational capacity, capability, risk management, value delivery, and employee experience through data-driven decision-making, process optimisation, technology integration, and fostering a service-oriented culture. Whilst this role will initially focus on the People Services Capability, the integration of services with several COEs and other People Practices will necessitate a broader and deeper transformative lens within and across the People capability.Job Advert Details
Job Category Human Resources
Job ObjectivesStrategic Leadership and Change Management

• Drive strategic simplification initiatives within the People Services Team as a key enabler to elevate employee experience.
• Identify opportunities to simplify processes and reduce complexity.
• Lead and manage large-scale HR transformation projects within the People Team to improve the delivery of services to employees.
• Foster a culture of continuous improvement, innovation, and customer focus.

Process Improvement and Technology Integration

• Lead process improvement initiatives to streamline operations and reduce inefficiencies.
• Collaborate with cross-functional teams to enhance overall operational efficiency.
• Develop, implement, and monitor Service Level Agreements (SLAs) and key performance metrics to measure and enhance the employee experience.
• Elevate the service mindset of the People Services Team through coaching, mentoring, and development programs.
• Assess potential risks associated with transformation initiatives and develop mitigation strategies to minimise disruption to the organisation.
• Implement technology solutions to support the function's digital transformation strategy and sustainability goals.
• Stay current with HR regulations and best practices to ensure that transformation initiatives comply with all applicable laws and guidelines.

Stakeholder Collaboration

• Collaborate closely with senior leadership and cross-functional teams to align People Team transformation initiatives with functional goals.
• Facilitate regular meetings and workshops with stakeholders to discuss transformation goals, gather feedback, and ensure alignment with overall business objectives.

Reporting and Communication

• Utilise HR analytics to gather insights on employee engagement, performance metrics, and workforce trends, enabling data-driven decisions to guide transformation initiatives.
• Provide regular updates and reports to senior leadership on the progress and impact of People Services Team transformation initiatives.
• Communicate the vision and benefits of People Services Transformation function to all stakeholders.
• Establish metrics to assess the effectiveness of transformation efforts and adjust as necessary based on data analysis.

Qualifications

• Degree in Human Resources, Business Administration, Information Technology or related field (essential).

Experience

• +6 years of progressive experience in Human Resources, with at least 5 years of in-house experience creating and/or supporting Group People Experience programmes and initiatives that support the focus and elevation of a Group People Experience strategy (essential).
• A track record of successful People Experience transformation - taking ownership of projects through completion, and seeking opportunities to identify, expand and lead new initiatives (essential).
• Proven experience in driving system, automation and strategic transformation projects within an HR environment (desired).
• Experience in leveraging data analytics and technology for decision-making (desired).

Knowledge and Skills

• Exposure to HR and thorough understanding of HR best practices, employment law and talent management processes, including performance management, compensation, internal mobility, engagement, and retention (essential).

• Proficiency in project management and change management methodologies (desired).