Job Description

Looking for an internship that will provide you with an experience like no other?
We are seeking a highly motivated and enthusiastic People Service Intern to join our People Service team.
What will the programme look like?
The People Services representatives provide first point of contact to colleagues and managers for all People transactional inquiries such as People policies, processes and programs where self-service is either unavailable, or where the query cannot be resolved through the self-service channel available. Handling Tier 1 inquiries and issues and providing service directly or ensuring proper follow through by Tier 2 team. This role also assists in maintaining knowledge base - record and document colleague interactions and create and utilize standard processes and or knowledge articles to respond consistently to inquiries.
Key Responsibilities Summary of the Role

• Respond and/or process colleague and manager inquiries and requests on basic transactions regarding People policies, and procedures and programs; personnel changes into our systems e.g. new hire related data, colleague transfers, promotions, salary increases, work schedule, work location, name and address changes, annual. Leave, leave of absence, benefits & reward, terminations etc. in writing or via telephone, as appropriate using the agreed upon knowledge documents and processes
• Direct colleagues and line managers through queries via self-service, redirection to appropriate sources of information or through available policies and Knowledge Hub
• Support People colleagues regarding the processing of People policies, procedures and programs; partner with other People colleagues to resolve issues for where additional information is required.
• Determine which queries require specialist support and escalate complex enquiries to appropriate parties and keep informed of multiple policies and legacy terms and agreements to ensure advice and administration is appropriately actioned
• Embrace and use People Services technology to track colleague cases and resolutions and file relevant data and files appropriately
• Document colleagues' request in case management application; continuously improve information and processes to ensure the proper level of service.

What will make me successful?

• Must have completed grade 12 / Matric
• Must have completed a Human Resources degree
• HR related experience with experience working in a Shared Service Centre is preferred
• Demonstrated experience delivering exceptional customer/colleague service; sometimes under tight timeframes
• Knowledge of general HR processes and practices and ability to interpret them towards a case
• Knowledge of HRIS and case management systems preferred
• Ability to perform a range of routine HR administration duties through experience in generic administration activity e.g. data processing, record management, minute taking etc.
• Strong verbal and written communication skills
• Good organisation and problem-solving skills
• Ability to accurately enter and manage sensitive data and confidential matters
• Ability to deal with difficult conversations and interactions with colleagues
• Tech Savvy with experience with basic Microsoft Office functionality (e.g. Word, Excel, Outlook)

Office Location
Midrand Office - This is a hybrid role, three days per week at the office
What can I expect from the process?

• Apply online with CV
• Complete a gamified science-driven assessment via Harver, to help us accurately assess if you're aligned to our values and behaviours, whilst removing any risk of unconscious bias from our process.
• If you match the profile, you'll be sent a video interview to record.
• If your video interview is successful, you'll be invited to an Assessment Centre
• Successful candidates will join our Intern Programme on 1st August 2025 for 12 months

As we receive a high volume of applications, you may receive a delayed response to your video interview. We thank you for your patience.
Here at Sage, we are committed to inclusivity for all, so if there any adjustments that would help you thrive in the application process or beyond, please reach out to us at .
Function People
Country South Africa
Office Location Johannesburg
Work Place type Hybrid
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