Job Description

Closing Date 2025/06/11


Reference Number SHO250604-4


Job Title People Delivery Assistant


Job Type Contract/Fixed Term


Location - Country South Africa


Location - Province Gauteng


Location - Town or City Edenvale, Gauteng


Purpose of the Job
The purpose of the People Delivery Assistant role is to provide support to the specific People function Portfolio by completing accurate and timeous administrative inputs, checks and document management / filing services to ensure that all People activities are recorded and traceable. The role also renders additional ad hoc support services as required within the function often beyond administrative functions in terms of supporting other employee interfacing activities related to the People service offering.







Job Advert Details


Job Category Human Resources


Job Objectives

Employee Centric Delivery

Providing administrative support across relevant People function according to People policies and procedures generally but also more specifically in the People function the portfolio delivers administrative services to. As directed by the People Partner and/or Divisional People Partner, providing additional People support to various stakeholders to support them in delivering and efficient and effective service to business and employees across the People functions and employee life cycle - i.e recruitment, payroll related, benefits related, wellness, communications, onboarding, exit management etc. Adhering to legislative as required by the functional role. Escalating concerns or challenges immediately to ensure an efficient flow of work is maintained. Co-coordinating the resolution of queries related to the relevant People function, often communicating on behalf of others and delivering messages to third parties. Compiling and updating documents as required. Capturing, loading and processing of relevant documents on relevant systems. Maintaining filing and recording all required administration on systems for reference and auditing purposes. Making use of official templates and systems for correspondence, memo and related administrative activities. Updating and maintaining People data in accordance with data standards. Conducting general office and/or functional specific administration. Capturing and managing orders in the relevant systems where relevant within the function. Receiving stationery and supplying stationery as per order within the People function and as relevant. Maintaining stock levels and timeously place orders as required and relevant within the function. Liaising with external third parties if required in terms of the People processes within functional area. Ongoing screening of incoming correspondence and addressing according to level of priority for and within the relevant People function. Participating in projects and other adhoc activities like orientating new employees within the first week of joining, compiling lists of stakeholders etc. Ensuring work is completed according to the sequence required and agreed prioritisation.

People (Self, Team & Organisational)

Participating in, and aligning with the People team to deliver solutions and services to the business. Participating in various team activities that foster an innovative, agile and employee centric culture where employees are supported, empowered and valued. Participating in various team activities that foster a wellness culture to ensure that the team team mentally, physically and emotionally feels supported. Participating in the enablement of a culture of open and transparent communication within the team.

Financial, Reporting & BI

Ensuring accuracy in data input and relevant reports as applicable to the business. Using official data sources to inform administrative outputs. Assisting with compiling basic reports for input to broader People requirements. Consolidating basic costs or data as required.

Governance & Compliance

Ensuring compliance with relevant labour relations frameworks and legislation. Ensuring compliance to organisational and legislative governance frameworks and standards including the H&S requirements and POPI Act. Managing the identification and mitigation of functional team and administrative risks.

Future-Fit

Participating in the integration and effective flow of work with other service areas and business. Identifying opportunities for continuous improvement in administrative and assistant delivery services. Suggesting or sharing ideas related to relevant functional technology requirements where required.


QualificationsDiploma in Administration or equivalent - (beneficial). Grade 12, National Senior Certificate - (essential).



Experience+1 year in an HR administrative or HR Assistant role with exposure to various aspects of the HR employee lifecycle - delivering HR administration, HR support and Assistant HR service delivery functions or equivalent role - (essential). Experience within the FMCG, retail sector or similar - (preferred). SAP



Knowledge and Skills

Key Competencies and Work Ethic

The competencies included in this Role Profile indicate the nature of competencies that will contribute positively to the outputs of this role. This is not an exhaustive or exclusive list of competencies, but the most likely.

Connecting & Initiating

- Works cooperatively with others and effectively manages disagreements. Works as part of a team and collaborates with others. Invites input and suggestions from colleagues. Shares information that may be useful to others. Handles conflict situations in a constructive way. Makes proactive decisions but refers to others when necessary. Takes responsibility for own work or projects. Gets involved in projects without being prompted and takes on additional responsibilities. Takes initiative to update own knowledge base and skillset.

Executing & achieving

- Identifies what needs to be achieved. Establishes priorities and manages time effectively. Creates clear action plans including tasks and timelines. Takes account of possible changing circumstances. Monitors own progress to ensure the accurate and timely completion of work. Sets realistic goals for themselves. Clarifies task requirements and expectations for delivery. Monitors activity to measure progress against set timelines. Ensures tasks have been completed in line with expectations.

Responding & adapting

- Remains productive and maintains high levels of performance in a pressurised environment. Remains calm and composed in stressful situations. Is able to maintain focus in pressurised environments. Maintains a positive outlook believing challenges can be overcome. Perseveres despite setbacks, not giving up prematurely. The ability to embrace uncertainty and adapt swiftly to changing situations. Is comfortable working with ambiguity. Adapts to new information and changing conditions. Demonstrates a willingness to change ideas or perceptions based on new information or contrary evidence.

Analysing & Innovating

- Works through the relevant details and facts. Makes connections in information identifying how different aspects of a problem are related and possible causes within the context of their role and function. Recognises the need for additional information and works to obtain it. Develops alternative approaches to the prevailing processes. Modifies and adapts current methods and approaches to better meet needs. Displays curiosity and an openness to new ideas. Takes accountability for embracing new processes, methods or systems that are introduced.

Performance & output alignment

- Interprets individual performance data to identify areas of poor performance. Co-creates individual performance improvement plans. Aligns functional activities and outputs to the broader People team. Seeks to continuously improve.

Human Capital administration, policies & procedures

- Understands the HC administrative processes to process employee data. Generates People orientated documentation in support of HC processes. Understands the regulatory and policy requirements to maintain and keep employee files and records. Understands the importance of maintaining confidentiality when working with employee information.

Human Capital partnering & implementation

- Provides general ongoing HC assistant services to the business unit / operating area. Applies and shares knowledge of the business environment and business objectives to align HC implementation plans. In conjunction with the People Partner and HC Delivery team, assists where required with the implementation of key HC delivery services as aligned with the team's requirements and capabilities: talent management: workplace skills plans, recruitment and selection, learning and development, performance management, employee relations, reward and OE etc. Works within prescribed guidelines on low risk HC activities and applies relevant people legislative and regulatory requirements for the operating environment.

Processing

- Uses the required system within this process. Knows the company process requirements with regard to keeping relevant logs, files and records up-to-date and accurate. Knows the requirements for accurate reporting on process outputs. Knows how to maintain compliance with policy and process requirements.

Governance & ethical behaviour

- Applies the Governance Policy, Code of Conduct and ethical behaviour. Responds to feedback and non-compliance and implements suitable corrections.




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