Job Description

Purpose of the Job

The purpose of the People Delivery Administrator role is to provide support to the specific People function Portfolio by completing accurate and timeous administrative inputs, checks and document management / filing services to ensure that all People activities are recorded and traceable. The role also renders additional ad hoc support services as required within the function.

Job Objectives

Providing administrative support across relevant People functions according to People policies and procedures generally but also more specifically in the People function the portfolio delivers administrative services.
Adhering to legislative as required by the functional role.
Escalating concerns or challenges immediately to ensure an efficient flow of work is maintained.
Co-coordinating the resolution of queries related to the relevant People function, often communicating on behalf of others and delivering messages to third parties.
Compiling and updating documents as required.
Capturing, loading and processing relevant documents on relevant systems.
Maintaining filing and recording all required administration on systems for reference and auditing purposes.
Updating and maintaining People data in accordance with data standards.
Conducting general office and/or functional specific administration.
Capturing and managing orders in accordance with the relevant processes and within the relevant systems where relevant within the function. Liaising with external third parties if required in terms of the People processes within functional area.
Ongoing screening of incoming correspondence and addressing according to level of priority for and within the relevant People function. Participating in projects and other adhoc activities like orientating new employees within the first week of joining, compiling lists of stakeholders etc.
Ensuring work is completed according to the sequence required and agreed prioritisation.
Reviewing data and preparing ad-hoc, simple reporting.
Participating in and aligning with the People team to deliver solutions and services to the business.
Participating in various team activities that foster an innovative, agile and employee centric culture where employees are supported, empowered and valued.
Participating in various team activities that foster a wellness culture to ensure that the team mentally, physically and emotionally feels supported.

Qualifications

Diploma in Administration or equivalent.
Grade 12, National Senior Certificate

Experience

+1 year in an administrative role with exposure to the specific functional area (portfolio) you are applying for xe2x80x93 including exposure to People Delivery administration or similar.
Experience within the FMCG, retail sector or similar.
Basic proficiency in Microsoft Excel, Word, Powerpoint and Outlook

Knowledge and Skills

Connecting & Initiating - Works cooperatively with others and effectively manages disagreements. Works as part of a team and collaborates with others. Invites input and suggestions from colleagues. Shares information that may be useful to others. Handles conflict situations in a constructive way. Makes proactive decisions but refers to others when necessary. Takes responsibility for own work or projects. Gets involved in projects without being prompted and takes on additional responsibilities. Takes initiative to update own knowledge base and skillset.
Executing & achieving - Identifies what needs to be achieved. Establishes priorities and manages time effectively. Creates clear action plans including tasks and timelines. Takes account of possible changing circumstances. Monitors own progress to ensure the accurate and timely completion of work. Sets realistic goals for themselves. Clarifies task requirements and expectations for delivery. Monitors activity to measure progress against set timelines. Ensures tasks have been completed in line with expectations.
Responding & adapting - Remains productive and maintains high levels of performance in a pressurised environment. Remains calm and composed in stressful situations. Is able to maintain focus in pressurised environments. Maintains a positive outlook believing challenges can be overcome. Perseveres despite setbacks, not giving up prematurely. The ability to embrace uncertainty and adapt swiftly to changing situations. Is comfortable working with ambiguity. Adapts to new information and changing conditions. Demonstrates a willingness to change ideas or perceptions based on new information or contrary evidence.
Analysing & Innovating - Works through the relevant details and facts. Makes connections in information identifying how different aspects of a problem are related and possible causes within the context of their role and function. Recognises the need for additional information and works to obtain it. Develops alternative approaches to the prevailing processes. Modifies and adapts current methods and approaches to better meet needs. Displays curiosity and an openness to new ideas. Takes accountability for embracing new processes, methods or systems that are introduced.
Performance & output alignment - Interprets individual performance data to identify areas of poor performance. Co-creates individual performance improvement plans. Aligns functional activities and outputs to the broader People team. Seeks to continuously improve.
Human Capital administration, policies & procedures - Understands the HC administrative processes to process employee data. Generates People orientated documentation in support of HC processes. Understands the regulatory and policy requirements to maintain and keep employee files and records. Understands the importance of maintaining confidentiality when working with employee information.
Processing - Uses the required system within this process. Knows the company process requirements with regard to keeping relevant logs, files and records up-to-date and accurate. Knows the requirements for accurate reporting on process outputs. Knows how to maintain compliance with policy and process requirements.
Governance & ethical behaviour - Applies the Governance Policy, Code of Conduct and ethical behaviour. Responds to feedback and non-compliance and implements suitable corrections.

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