Job Description

Job Overview:

As a Temporary Receptionist, you will serve as the first point of contact for visitors and callers to the organization. Your role is vital in creating a positive impression and ensuring smooth front desk operations during temporary staff shortages or busy periods.

Key Responsibilities:

Greeting Visitors: Warmly welcome and assist visitors, ensuring they sign in and directing them to the appropriate personnel or location.

Answering Calls: Professionally handle incoming calls, routing them to the relevant individuals or departments and taking messages when necessary.

Front Desk Management: Maintain a clean and organized reception area, including managing the distribution of mail and packages.

Appointment Scheduling: Schedule and confirm appointments for employees, clients, and visitors, coordinating with team members when needed.

Customer Service: Provide excellent customer service by addressing inquiries, assisting with general information, and helping resolve visitor or caller issues.

Administrative Support: Assist with various administrative tasks, such as data entry, filing, and photocopying, as requested.

Security Awareness: Monitor access to the premises, ensuring the security and safety of employees and visitors.

Communication: Keep colleagues informed of the arrival of visitors and incoming deliveries or packages.

Technology Proficiency: Utilize office equipment, such as multi-line phone systems and computer software, to carry out receptionist duties efficiently.

Qualifications:

• High school diploma or equivalent.
• Previous experience as a receptionist or in a customer-facing role is a plus.
• Excellent verbal and written communication skills.
• Polite and professional demeanor, with strong interpersonal skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficiency in using standard office equipment, including phone systems and computer software.
• Attention to detail and a strong sense of responsibility.
• Reliability and punctuality.

Isilumko Staffing