Job Description

JOB BRIEF
The Payroll Support Specialist will support our payroll operations by providing expert assistance with PaySpace, implementing payroll solutions for clients, and managing payroll administration. The role requires a thorough understanding of payroll processes, compliance, and the PaySpace platform.
Meet agreed SLA's and ensure delivery of an excellent 'customer service'. The incumbent must possess a strong understanding of payroll regulations and best practices as well as strong mathematical, communication, multi-tasking, and organizational skills. Demonstrate strong technical skills to quickly identify and resolve payroll system issues or discrepancies
Knowledge and experience in the Business Process Outsourcing (BPO) industry will be advantageous.
KEY RESPONSIBILITIES

• Payroll Support

• Act as the primary point of contact for client payroll inquiries related to PaySpace.
• Troubleshoot and resolve payroll issues and escalations.
• Provide end-user support and training for clients on PaySpace functionality and best practices.

• Payroll Implementation

• Lead or support the implementation of payroll solutions using PaySpace, including configuration and setup based on client needs.
• Collaborate with clients to gather and document payroll requirements.
• Test and validate system setups to ensure accuracy and compliance.

• Payroll Administration - API Client(s)

• Execute payroll processing, including data entry, calculations, and validation.
• Ensure timely and accurate submission of payrolls, including statutory submissions and tax filings.
• Conduct periodic audits of payroll data to maintain integrity and compliance.

• Compliance and Best Practices

• Stay updated with payroll regulations, labour laws, and statutory requirements.
• Ensure client payroll processes comply with legal standards and best practices.
• Advise clients on compliance-related issues within PaySpace.
• Ensure that UIF and COIDA submissions are made.
• Responsible for payroll month end and tax year end administration.
• Responsible for client satisfaction and client retention.

QUALIFICATIONS & EXPERIENCE:

• Matric + PaySpace Certification
• Diploma / Degree in Payroll Administration, Business Administration, Human Resources, or related field
• Minimum 3 years of experience in payroll processing, preferably within a consulting or outsourcing environment.

CORE COMPETENCIES & ATTRIBUTES
Behavioural Competencies

• Building and maintaining credible relationships
• Active learning
• Contributing to team success
• Customer Focus

Technical competencies

• Good understanding on the application of PAYE principles
• Must be able to resolve PAYE queries on payslip
• Good knowledge and understanding of the Basic Conditions of Employment Act
• Ability to prove calculations on the payslip
• PaySpace payroll software experience
• Microsoft word, Excel experience
• Good knowledge of SARS E@syfile and E-filing
• Analytical Skills: Strong attention to detail and accuracy.
• Problem Solving: Ability to troubleshoot issues independently and efficiently.
• Communication: Excellent verbal and written communication skills for client interaction and support.
• Organizational Skills: Ability to handle multiple clients, meet deadlines, and prioritize tasks effectively.
• Client-Centric Approach: A strong customer-service orientation with a proactive mindset.
• Ability to work under pressure in a fast-paced environment.
• Willingness to continuously learn and adapt to new systems and regulatory changes.