Job Description

CXAi

is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting, and Technology solutions.


Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients' brands, and design customized solutions to complex.

Job Summary

A Payroll Specialist is responsible for executing and managing the payroll cycle accurately and on time for employees, ensuring statutory compliance, maintaining payroll records, and providing support on payroll-related queries. You'll work closely with HR, Finance, and external service providers to ensure seamless payroll operations.


Key Responsibilities

Payroll Processing & Execution

Manage and process the fullend-to-end payroll cycle(monthly/weekly/bi-weekly asrequired), ensuring accuracy and timeliness. Validate and process all payroll inputs: new hires, terminations, pay adjustments, overtime, allowances, and deductions. Reconcile payroll data before and after runs, including third-party deductions (e.g., UIF, PAYE, pension).

Compliance & Reporting

Ensure compliance withSouth African payroll legislation, taxrequirementsandlabourlaws. Prepare andsubmitstatutory returns (e.g., SARS filing, UIF, SDL) asrequired. Maintainaccuratepayroll records and support audit readiness.

Employee & Stakeholder Support

Respond promptly toemployee payroll queriesand resolve discrepancies. Liaise with HR and Finance on payroll data, employee changes, and reporting.

System & Process Management

Maintain and update payroll systems (e.g., VIP, Sage 300 People,Payspace,Remchannel). Recommend improvements to payroll processes and support system enhancements.

Education

Diploma/degree inHuman Resources, Finance, Accounting, Business, or related field, or equivalent experience.

Experience

Typically3-5+ years of payroll processing experience(end-to-end payroll).

Technical Skills

Strong understanding ofSouth African payroll legislation and tax compliance. Proficiency in payroll software(e.g., Sage, VIP,Payspace) andMS Office (especially Excel).

Core Competencies

Excellent attention to detail and analytical skills. Strong organizational and time-management abilities. Good communication skills and ability to work with diverse teams. * High level of confidentiality and professionalism.