Job Description

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency - we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are currently looking for a perceptive and proactive Patient Support & Communications Associate with experience in the US healthcare industry, preferably. This fully remote role requires working Sunday to Thursday, 9 am - 6 pm EST. (3 pm - midnight SA Time).
PLEASE NOTE:

• Working Hours: Sunday to Thursday, 9 am - 6 pm EST (this currently equates to 3:00 pm to midnight South African time, subject to change according to daylight savings with the US.)
• Work Environment: This is a fully remote role
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered
• Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA)

Responsibilities:

• Send out messages and reminders to patients.
• Read and tweak AI-generated messages before they are sent to make sure they sound right.
• Help create and update support documents and information that go out to patients.
• Assist with more complicated questions by getting all the right information together and passing it to the right people.
• Work with the team to sort different types of messages and make processes more efficient.
• Work with data and systems to help organize information for reports and evidence-gathering.

Requirements

• 6 months to 1 year experience in the U.S. healthcare industry preferred (experience with EHR systems or healthcare admin preferred)
• Excellent communication skills in English, with the ability to conduct sensitive and nuanced conversations professionally
• Empathetic nature
• Highly detail-oriented, organized, and proactive with strong problem-solving skills
• Computer literate with proficiency in Microsoft Office (Outlook and Word; no advanced Excel required)
• Ability to work independently in a fast-paced, remote environment
• Familiarity with navigating databases and digital communication tools
• Reliable internet and power backup solution as outlined above

If you are not contacted within 14 working days, please consider your application unsuccessful.

Skills Required