Job Description

Job Summary Key Responsibilities:
Market Research

• Monitor competitor product and service information in the market daily and report findings to the company

Service Products

• Research, plan, and support the implementation of service products that reflect competitor trends and customer needs in the market
• Analyse offerings from external vendors to create an optimal product lineup that promotes workshop visits

Retention Rate

• Establish a reliable method for collecting retention rate data and ensure the accuracy of the data collected
• Analyse the data and provide support for planning and implementing improvement activities

Aftersales Advertising

• Collaborate with the marketing department to promote aftersales services and contribute to the creation of lifelong customers

CS & SR System

• Monitor and analyse system usage to ensure optimal performance
• Discuss system improvements with suppliers and support the development of systems that adapt to market conditions

Workshop Visit Promotion Activities

• Plan and support the implementation of seasonal campaigns as part of initiatives to promote workshop visits

Success Factors & Key Challenges

• Support comparative analysis of market trends and our own products and services to propose necessary action plans
• Monitor various KPI results against targets and create improvement plans as needed
• Monitor competitor activities and performance
• Collect relevant information to be provided and updated for the sales, marketing, service, and parts departments

Requirements / Knowledge / Skills:

• 2-5 years' related Aftersales Marketing Administrator experience in the Automotive industry
• Relevant Marketing or equivalent Tertiary qualification
• Autonomous functioning and self-reliance in maintaining own workflow, priorities and meet business requirements and deadlines
• Strong decision-making and problem-solving skills with ability to establish new systems, processes and procedures
• Effective communication and Interpersonal Relations skills
• Data analysis skills
• Analytical thinking
• Data evaluation and segmentation
• KPI-driven analysis
• High level of computer literacy, particularly in Microsoft (Excel, Word & PowerPoint)
• Motor Industry experience Essential!!

Special Requirements:

• Extensive local travel will be required with 3 to 5 nights per month away from home
• Flexibility and willingness to work outside of usual office hours

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.
Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.
Applications should be submitted no later than Monday 17 November 2025.
Select Motor Recruitment
Recruiter

Skills Required