Job Description

Position: Social Commerce Intern
Location: Remote (Global)
Employment Type: Full-Time
Type of contract: Independent contractor
? Work from any corner of the world and be a part of the #remoteworkrevolution!??
Scope of the role:
The Social Commerce Internship Program offers students and early-career professionals hands-on experience in e-commerce, customer experience, and digital marketplace operations. Interns will support the daily management of the TikTok Shop sales channel under the guidance of the Social CX Manager.
This program provides practical skills in online customer engagement, review management, dispute handling, and cross-functional collaboration--while contributing directly to the growth of one of the fastest-scaling e-commerce channels.
What Interns Will Learn:

• E-Commerce Fundamentals: How marketplace platforms such as TikTok Shop operate
• Digital Customer Experience: Best practices for engaging buyers in a social commerce environment
• Marketplace Operations: Managing orders, reviews, disputes, and escalations within platform rules
• Brand Voice & Communication: Writing responses that balance professionalism with TikTok's casual tone
• Data & Insights: Logging, categorizing, and reporting customer feedback to support business decisions

Intern Responsibilities:

• Support day-to-day operations within the TikTok Shop Seller Center
• Respond to buyer messages within SLA using approved macros and SOPs
• Monitor and respond to product reviews--positive, neutral, and negative--with the appropriate tone
• Log escalations, disputes, and recurring issues for review by the Social CX Manager
• Maintain internal trackers for performance metrics and case updates
• Participate in weekly check-ins to review performance, share learnings, and refine processes

Structure & Support:

• Duration: 6 months (part-time, flexible hours)
• Training: Full onboarding with SOPs, macros, escalation playbooks
• Supervision: Daily coaching and oversight from the Social CX Manager
• Collaboration: Exposure to CX and Social Media teams through cross-functional projects
• Educational Workshops: Sessions with company leaders for a holistic understanding of e-commerce operations

Ideal Candidate Profile:

• Current student or recent graduate in Business, Marketing, Communications, or related fields
• Strong written communication skills
• Interest in e-commerce, digital marketing, or customer experience
• Comfortable working in a fast-paced, online-first environment
• Prior experience in remote work or remote education is a plus
• Fully remote position

Why Join
Interns will complete the program with:

• Direct experience in social commerce and marketplace management
• Resume-ready achievements tied to GMV and CX impact
• A foundational understanding of CX, marketing, and e-commerce operations
• Consideration for future part-time or full-time roles (not guaranteed)

Compensation:
This is a paid part-time internship requiring 10-20 hours per week. Upon completion, interns may be considered for open part-time or full-time roles depending on business needs.

Skills Required