Job Description

Key Outputs

Build and maintain customer relationships Monitor and perform trend analysis within own team ensuring corrective action is taken on deviation of standards. Regularly run internal team meetings Utilise appropriate processes such as succession planning, PM & L&D to develop and grow team and self Schedule resources of own team and allocate tasks to match operational requirements

Assist with periodical regional internal audits

Prepare and submit periodical reports as and when required Follow up and address open sales and backorder orders promptly Take appropriate action on communication received from supplier with regards to orders placed Manage and monitor open quotations and encourage teams to improve conversion ratio

Supervise staff compliment to achieve outputs as per Balanced Scorecard ? Plan overtime and Standby duty schedules to ensure this complies with statutory requirements

Ensure team complies with all standard operating procedures and processes in executing daily functions

Achievement of KPI's/ SLA"s for own team Ensure customer expectations are met. Ensure resource capacity planning and load balancing between team members Building sustainable competence of all team members ? Performance management of team Ensures a no-fault audit report for his area of responsibility.

Ensure a safe and healthy work environment which conforms to contamination control standards Ensure compliance to corporate governance standards and processes Accountable to report on team operational health and issues Ensure appropriate order options from supplier to ensure the shortest lead-time at the lowest cost (airfreight and emergency cost)

Qualification, Experience and Competencies

Grade 12

Tertiary technical / marketing qualification will be an added advantage More than 5 years' direct customer service experience >2 years technical experience in a related work environment Working experience in MS Office

Exposure to warehouse environment Working experience on ERP / Warehouse system will be an added advantage Analytical Thinking, problem Solving and judgement (including Decision Making)

Networking and Liaison, verbal and Written Communication (Including listening) Drive, Energy and Initiative (results-focus), building Relationships Mechanical reasoning, business and financial acumen (Including Commercial Orientation)

Applicable product knowledge, practical Execution Management (Planning, Organising & Monitoring) Participative Management (Empowering and Including) * Developing People