Job Description

Job Summary Are you a technically-minded individual with a passion for mechanical systems and a talent for solving complex parts-related challenges? We are seeking a Parts Technical Support Representative to join our team in Boksburg and provide expert assistance across a range of heavy-duty equipment, industrial machinery, construction vehicles, earthmoving machines, and agricultural solutions.
This role requires someone who is both technically proficient and customer-focused- someone who understands the intricacies of mechanical parts and can communicate solutions with clarity and professionalism.
Key Responsibilities:

• Provide technical support and troubleshooting assistance to clients regarding parts queries and compatibility.
• Investigate and resolve issues related to parts catalogue systems and digital platforms.
• Identify and source hard-to-find parts through research and liaison with suppliers.
• Test and evaluate website improvements; provide constructive feedback to enhance user experience.
• Maintain accurate records using CRM systems.
• Build strong relationships with customers while identifying opportunities to add value.

Minimum Requirements:

• Diploma or Degree in Mechanical Engineering or Red Seal Trade Certification.
• Proven ability to communicate technical information clearly to both technical and non-technical audiences.
• Industry experience in one or more of the following: mining, quarrying, heavy machinery, industrial equipment, agriculture, or forestry.
• Experience in a warehouse, distribution, or parts environment.
• Strong attention to detail and a methodical approach to problem-solving.
• Experience with stakeholder engagement
• Familiarity with dealership networks and operations.
• Strong organisational skills and a structured approach to workload.
• Ability to escalate issues appropriately while demonstrating sound judgment.
• A proactive attitude and collaborative mindset.

If you are a mechanically savvy professional with a passion for supporting others, streamlining processes, and contributing to a high-performing technical team, we invite you to apply.
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