Correctly identify the needs of the customer using all information possible (Serial number, model number etc...)
Create quotes and follow up with customers daily
Convert all quotes to sales orders with the correct pricing against the quote
Ensure that all regions are checked for available stock before an Airfreight or emergency order is created
Process parts orders and back orders efficiently and effectively as per above
Maintain all open back orders that gets cancelled or grieved by JDC as well as the sales order
Action grieved orders using SIS for the reason the order was grieved and liaise with JDC
Ensure that all quotes are maintained and closed daily with the correct reason for not converting this to a sale
Liaise with customers to generate quotes ,Do daily follow ups with customers on open quotes
Follow up on all parts on backorder or emergency and provide / communicate progress to the customers on a daily basis
Create credit returns in line with the credit return policy
Maintain all backorders and Sales orders linked to outstanding purchase orders
Qualification, Experience and Competencies
Grade 12/ Matric
Good Business Communication and interpersonal Skills
Relationship building skills
Customer orientation, Technical Ability ,Attention to detail
Persuasive, Resilience
Ability to sell value to customers providing them with suitable options
At least 2 years' experience in SAP SD/MM
Excellent Excel knowledge
* Basic Business and Financial Acumen
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.