Correctly identify the needs of internal customers.
Planning and processing of service orders
Ability to run back-order reports, action efficiently and effectively
Provide feedback and status updates to internal customers
Ability to open cases on grieved orders and track
Basic technical understanding of SIS, searching sub sections of parts on sis according to serial numbers
Support to parts department, warehouse, inventory and counter when required
Qualification, Experience and Competencies
Minimum Requirements: Grade 12.
Relationship building skills.
Very good business communication and interpersonal skills.
Ability to process orders accurately and timeously.
Ability to sell value.
Make use of reference material.
Passion for the brand.
Ability to diffuse difficult situations effectively and to provide options.
Mechanical understanding.
IMM qualification would be a recommendation
* Basic business and financial acumen.
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