Job Description

Key Responsibilities:

• Prospect for new customers and maintain existing customer relationships
• Identify the availability of stock and manage non stocking item orders.
• Present parts and rider gear correctly and to BMW standard
• Order and locate parts and accessories accurately and timeously
• Issue motorcycle parts according to job card
• Order special orders and receive special orders
• Ensure effective product knowledge (parts and rider gear) and understanding
• Explain technical details in a simple and understandable manner to customers and highlight benefits to add value
• Ensure correct pricing is indicated
• Ensure all Rider Gear to be packed away before close of business
• Contact possible new/existing customers regularly (i.e. email, or phone etc)
• Actively market/advertise products and the brand to existing/non-existing BMW group customers, continuous brand/product awareness
• Receive, welcome and attend to all walk-in (external) customers
• Attend to general telephonic enquiries professionally
• Establish customer needs by asking open questions, actively listening and taking notes
• Ensure the workstation is clean and tidy at all times
• Ensure all risk(financial and non-financial) are minimised and security awareness is maintained
• Attend Monthly Departmental meetings.

Minimum Requirements:

• Grade 12 Certificate
• Minimum of 2 years working experience as a Parts Sales Executive in an automotive Dealership would be preferred
• Drivers license
• Knowledge of motorcycles, motorcycle parts and rider gear would be advantageous

Essential Competencies Required:

• Achieving Personal Work Goals & Objectives
• Delivering Results & Meeting Customer Expectations
• Following Instructions & Procedures
• Persuading & Influencing
• Relating and Networking
• Planning & Organising