Parts Operations & Inventory Management
Manage daily operations of the parts department.
Maintain accurate stock levels through forecasting, ordering, and replenishment.
Implement controls to minimise stock losses, obsolete items, and variances.
Ensure proper storage, handling, and identification of parts.
Sales & Customer Service
Drive sales of parts to internal workshops, transport fleets, and external customers.
Provide technical advice and support to mechanics, drivers, and clients.
Handle customer queries and resolve complaints efficiently.
Identify opportunities to upsell and expand the customer base.
Supplier & Procurement Management
Source, negotiate, and manage relationships with suppliers.
Monitor supplier performance and pricing to ensure cost-effectiveness.
Ensure timely availability of critical components to minimise fleet downtime.
Financial & Reporting
Monitor parts department budgets, sales targets, and profitability.
Process purchase orders, invoices, and supplier reconciliations.
Generate management reports on sales performance, inventory, and turnover.
Team Leadership & Compliance
Supervise, train, and motivate parts staff.
Ensure compliance with company policies, safety regulations, and industry standards.
Develop and implement standard operating procedures for the parts department.
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