Job Description

Parts Counter Salesperson
AUTOMOTIVE Middelburg Mpumalanga South-Africa
:
This job description lists the main function required to be performed by the employee. It is not a designed to be comprehensive list of all duties, responsibilities and qualifications required of the employee.
ESSENTIAL DUTIES AND JOB RESPONSIBILITIES:

• Liase with customers
• Customer visits required
• Computer literate
• Responsible for invoicing and return of parts
• Receive approved payments form customers / credit check customers with accounts before releasing parts
• Be prepared to work as part of a team and uphold professional service at all times
• Standby duties required
• Understand and work according to parts ordering procedures with the company
• Maintain a thorough and up date knowledge of products
• Use and apply knowledge and personal skill to carry out work allocated
• Ensure that customer requirements and expectations are met
• Ensure that all customers and company vehicles and property, including equipment, are handled appropriately, exercising due care and control.
• Maintain the highest level of professional standards when discussing work with customers, suppliers and colleagues.
• Comply with Health and safety regulations and safe working practices
• Maintain a high standard of cleanliness and tidiness, ensuring common areas is kept clean and are in order
• Comply with Company policies and procedures including the completion of documents and records

COMPETENCIES:
To perform the job successfully, an individual should also demonstrate the following:
Technical Skills Communication Customer Service
Product knowledge Teamwork Problem Solving
CANDIDATE REQUIREMENTS:

• Effective time management skills and ability to meet strict deadlines
• Good knowledge of truck and bus parts: Scania, MAN, Volvo
• Ability to work on own initiative and under pressure
• Ability to work independently and as part of a team
• Ability to actively seek solutions to problems
• Good verbal and written communication skills
• Presentable at all times
• Excellent customer service skills
• General computer skills
• Adhere to clocking and hours of work procedures
• Be responsible for equipment allocated to you
• Promote and sustain a non racial, non aggressive work environment
• You are prohibited from releasing any information regarding customers and possible technical failures to any third parties