Job Description

Parnter Support Representative

Remote - Full-Time

About the Role:

One Janitorial is growing, and we're looking for a reliable and detail-oriented

Partner Support Representative

to join our remote service team. You'll play a key role in supporting our Partnes and Contractors by managing service requests, handling calls, and ensuring smooth communication between departments.

We value

Discipline, Ethical Standards, Results, Impact, Commitment, and Responsibility

-- and we're seeking someone who embodies these principles daily.

Key Responsibilities

Manage and respond to partner support tickets in a timely, professional manner. Handle

inbound and outbound calls

, providing clear communication and resolution. Conduct

survey calls

to gather feedback and ensure satisfaction. Review

inspection reports

and follow up on identified issues or action items. Participate in the

on-call rotation

for after-hours support (scheduled basis).

Shift Details

Schedule:

Monday to Friday, 8:00 AM - 4:30 PM (Mountain Time)

Pay:

750 CAD monthly
(Paid every 15th and last day of the month)

Requirements

Strong English communication skills (both written and spoken). Previous experience in customer service, client support, or a similar role preferred. Ability to multitask, stay organized, and handle fast-paced environments. Proficiency with digital tools (Google Workspace, CRM systems, Zoom, etc.). A proactive attitude and commitment to delivering exceptional client care.

How to Apply

Please

read carefully and complete both steps below

to be considered:

Copy and paste the link below into your browser:
https://5m2ng.share.hsforms.com/2JbQPoKDHTz6UHkr45HP9wg

Complete the form and choose

"Partner Support"

as the position you are applying for.

Note:

Applications without both the video and completed form will not be reviewed.

Join One Janitorial and be part of a values-driven team that makes an impact across Canada and the U.S. every single day.

Job Type: Full-time

Pay: From R9200,00 per month

Experience:

Inbound Customer Service: 2 years (Required) Customer Service Manager/Supervisor: 1 year (Required)
Language:

English (Required)
Work Location: Remote