Job Description

The main purpose: Responsible for assisting in managing the traffic in and out, and around the CTICC (Parking Areas).
Reporting to the: Parking Supervisor
Key responsibilities will include but are not limited to:

1. Managing and control of traffic flow around the CTICC

• The management and control of ergonomic flow of traffic around the CTICC
• Manage work schedules; liaise with service providers and the supervision of flexi-staff
• Responsible for cash ups, balancing of manual cashiers, and daily float checks with the Parking Supervisor
• Assist the Parking Supervisor on compilation of eventxe2x80x99s parking plan.
• Ensure all Standard operating procedures are adhered to.
• To ensure that road closure signage is in place on the day of the event
• Assist in producing and checking daily, weekly and monthly reports.
• Responsible for the control of stock and printing of parking tickets
• Control of all stationery and inventory lists
• Daily briefing of parking attendants and ad-hoc staff
• Responsible for parking office administration
• Doing daily checklists of all operating machinery
• Create and submit parking services quotes to current and prospective clients

2. Client Orientation and Customer focus

• Assist visitors, clients and season parkers with parking queries
• Maintain excellent customer services and to assist clients
• Familiarize oneself with CTICC events and venues

3. Service delivery and communication

• Continuous monitoring of the parking systems to make sure they are in working order (ZMS Parking System and VMS Signage System)
• Reporting faulty equipment and equipment due for upgrade
• Make sure that all additional parking costs are registered on the function charge book for invoicing purposes.
• Follow up on the function charge to make sure that the clients are properly charge for additional services
• First line maintenance of the parking machines for minor problems (E.g. ticket jams, not readable tickets etc.)

Minimum qualifications and experience:

• Matric or equivalent
• Hospitality industry background and at least 1 year experience in the parking environment
• Customer Service experience
• Proficient with Microsoft Office suite (Outlook, Word & Excel etc.)

Skills and Attributes:

• Good communication skills
• Must be a team player
• Problem-solving

Kindly apply for this position through our applicant tracking system: https://cticc.recruitee.com/ before 17h00 on the 9 November 2023. Only shortlisted candidates will be contacted. The company reserves the right to close the advert at any time when sufficient applications have been received.
The CTICC has adopted a Mandatory COVID-19 Vaccination Policy.
The CTICC is committed to Employment Equity and particularly welcomes applications from suitably qualified Historically Disadvantaged Individuals (HDIxe2x80x99s). Remuneration will be discussed with the successful candidate. Should you not hear from CTICC within 30 days consider your application unsuccessful.
For more information on the Cape Town International Convention Centre please visit: www.cticc.co.za