Job Description

Paralegal with a talent for customer service (LegalTech)
Join Codekeeper and play a pivotal role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of legal drafting/review, customer communications, and technical support. We are seeking a talented Paralegal with a passion for customer service to excel in this dynamic and multifaceted position.We're accepting applications for the next two months and will fill the position as soon as we've found the perfect match.Role DescriptionAs a Paralegal with a talent for customer service (LegalTech) within the Customer Success team, this role is pivotal in ensuring customers attain their desired outcomes using our product or service. This responsibility is crucial for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality.Key ResponsibilitiesLegal Drafting/ReviewAs part of our service customers require written agreements incorporating their requirements. Youll be managing this process by drafting the legal language to fit those requirementsYoull be preparing the required documents, which will then be checked by your manager before it is shared with the clientCustomer ServiceYoull be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper accountSince we operate a full service model, youll be making sure their requests are handled quickly and correctlyTech Setup SupportCustomers will also be required to set up connections between their source code management platformYou will support them in this process and make sure everything is administered correctly on our sideSales SupportSince in our view customer success starts from the very first contact, youll also be working with leads who have questions, guiding them about our serviceThis is done via email and website chatReport DraftingSome of our customers require us to inspect information they provideYou draft the reports and send them back to themAbout the CompanyCodekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app.
xf0x9fx8cx90What We OfferPassionate and fun-loving colleaguesStartup mindset with ample opportunities for growthRegular team activities and gatheringsComprehensive onboarding process with a dedicated ramp-up periodA supportive team that values open communication and direct feedbackA chance to excel in your career and make a differenceWhat We Are Looking ForWe are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role.Prior experience in customer success or similar role is preferredProficiency in drafting legal documentsExposure to working with diverse companies of varying sizes and industriesAdditional RequirementsAnalytical thinking, and a proactive attitudeExcellent written English communication skillsProficiency in modern web tools like Google Docs and similar platformsHighly organized with a strong attention to detailComfortable adapting and multitasking in a fast-paced environmentAdditional InfoJob Location: RemoteJoin us to shape the future of software escrow!How to ApplyPlease send an application that speaks directly to how you would like to fill this position. There are no right answers or expectations. Show us your role in our companys future and our role in yours. Address some of the work we do. Introduce yourself as a colleague. Feel free to respond in either Dutch or English.
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