Job Description

Are you an experienced Telesales Advisor with the ability to drive learner enrollment at an American online university? Join a next-generation university making high-quality affordable education available worldwide. At Nexford University, you will be responsible for advising and guiding potential learners and applicants using outbound calling as your main channel. You will also be competent across digital channels, such as social media, live chat and WhatsApp to bring a 360 care approach to advising potential learners across the world. Key responsibilities:

• Contact potential learners or applicants to guide their decision making and help them
• Answer questions about the university, programs, or the admissions process
• Ask questions to understand our learners and our programs better, with a cultural awareness of each region
• Go the xe2x80x9cextra milexe2x80x9d to ensure university goals are met and challenges blocking enrollments are promptly addressed
• Use different platforms to convert leads to customers xe2x80x93 calls, emails, chat and social media channels
• Deliver on meaningful weekly calls and monthly enrollment targets
• Keep records of calls and sales and note useful information on the CRM: Hubspot
• Gather actionable insights that can contribute to the universityxe2x80x99s improvement
• Collaborate with the global team to help increase enrollments and to provide the best learner experience possible.

Please note that the working hours will align with the UK working hours. The ideal candidate:

• 3+ yearsxe2x80x99 experience in consultative Telesales (preferably in higher education)
• Prior experience managing inbound/outbound calls, emails, chat and social media channels
• Excellent English: written and verbal
• Proven track record of successfully exceeding Telesales targets
• Ability to maintain resilience while working in a highly KPI driven environment
• Outstanding communication and negotiation skills with the ability to resolve issues and address complaints
• Ability to adjust customer handling and sales techniques depending on the prospect
• High learnability to become expert in our degree programs and explain them to potential learners
• Discipline and professional maturity to work remotely
• BSc/BA Degree

Benefits

• Work at a company with a social mission where you can make a real difference
• A market-competitive salary
• 12 days personal development time off, post-probation
• 50% discounted tuition on all Nexford courses for your family
• An entrepreneurial and highly stimulating environment
• Remote working

About Nexford University Nexford University is a next-generation university based in Washington DC offering a competency-based learning model. Nexfordxe2x80x99s mission is to enable greater social and economic mobility by providing an affordable high-quality education that will positively impact millions of lives around the world. Nexford offers the following degrees and certificates: Associate of Applied Science in Business (AAS), Bachelor of Business Administration (BBA), MBA, nine undergraduate certificates and three graduate certificates in the field of business. Nexford provides learners with a fully online global education based on mastery of competencies relevant in the workplace. A global team of faculty and advisors support learning and professional success through the innovative use of technology, such as AI and machine learning. We believe that a more diverse, equitable, and inclusive institution is a more innovative and successful one and, at Nexford University, we strive to build teams and foster a work environment that reflects our dedication to diversity, equity, and inclusion. As part of this commitment, we recognize that an individualxe2x80x99s value and contributions extend beyond just technical skills. If your experience is close to what you see listed, please consider applying. Diversity of experience and skillsxe2x80x94when coupled with passion, curiosity, and a can-do attitudexe2x80x94are keys to excellence; therefore, we encourage candidates from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. Job Type: Full-time