Outbound Customer Service Agent

Durban, KwaZulu-Natal, South Africa

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Requirements:

Matric essential.
Degree or Diploma in Supply Chain or Shipping and Logistic, a strong preference.
Microsoft Office essential.
Previous experience in Export Trade Lane Control.

Key Performance Areas:

Maintain and update sailing schedule.
Manage and monitor bookings with shipping (include monitoring daily stack dates).
Process bookings and send booking confirmation to customers.
Follow up on quotes to fill up under utilised containers.
Clear Internal Sentry (latency) reports.
Strategic container planning to get the best utilisation per container.
Handle hazardous applications/paperwork.
Send transport and packing instructions to warehouse and transporter.
Send empty depot releases to shipping line prior to container collection.
Receive all required shipping documents: Shipping instruction / Bill of entry prior to packing / Commercial invoice / packing list and fumigation certificate.
Process shipping linexc3xa2xc2x80xc2x99s shipping instruction.
Prepare required trade documents (e.g. CNCA for Luanda).
Process creditor invoices.
Submit RCG to SARS
Release bills for customer collection.
Process cargo dues.
Process acquittals to shipping line.

Key Competencies:

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