Job Description

Ambitious? If you're a driven, success-oriented professional with a positive outlook, you're in the right place! Join a leading healthtech company where you'll play a vital role in client onboarding and build strong partnerships with healthcare providers, ensuring continued success for all involved.
In this pivotal role, you will onboard and maintain larger mass market clients, ensuring an exceptional end-to-end client experience while continuously consulting them to identify up-sell opportunities and becoming their trusted business advisor.
Duties will include:

• Delivering a seamless end-to-end client experience through strong relationship building, high-value engagements, and strategic consultation
• Taking full ownership of the assigned client base, including onboarding, product training, and ongoing client success across multiple channels (in-person, telephonic, digital)
• Analysing client data to enhance product usage, drive change management, and identify opportunities for growth and retention
• Recording detailed CRM notes and all client queries on the SD+ platform
• Collaborating with New Business Consultants to ensure regional growth, profitable conversion, and long-term client satisfaction

Job Requirements: Qualifications, Skills and Experience

• National Senior Certificate (Matric); a relevant tertiary qualification is preferred
• 5+ years' client service experience in both the healthcare and information technology sectors
• 2+ years training clients on software products
• 2+ years upselling products and services to existing clients
• Sound knowledge of the South African private medical industry and medical practices is highly advantageous
• Proficiency in English; strong communication, negotiation, and change management skills essential
• Demonstrated ability to self-manage, plan effectively, and collaborate within a high-performance team

The proposed salary for the role is R36k - R39k per month, but the option remains with the client to offer any market related salary considering the candidate's qualifications, skills, and experience.
Please apply online in the link provided. We do not consider CVs via Whatsapp or email.