Job Description

You've picked a great time to join Avon. We're the company that puts purpose, people and relationships at the heart of everything we do. The company that's 135 years young and only just getting started. As part of the Natura &Co family, we're committed to being the best beauty company for the world by generating a positive environmental, economic and social impact for our communities across the globe.
Role Type
Permanent
What you'll be doing:
As an OTC Specialist, you'll play a key role in managing credit risk and improving cash flow across our markets. You'll work within global and local credit policies to ensure accurate and timely processing of transactions, reconciliations, and collections. You'll support both internal teams and external vendors, helping to resolve queries, maintain data integrity, and improve the customer experience. Your attention to detail and problem-solving skills will help drive operational excellence and reduce bad debt exposure.
Key responsibilities:Managing credit exposure and applying risk policies to minimize bad debt. Processing daily cash applications and reconciling bank transactions. Handling payment corrections and vendor reconciliations within SLA timelines. Supporting debt collection processes and maintaining accurate customer data. Collaborating with call centre teams and managing data storage for debtor accounts. Liaising with DCA vendors and ensuring compliance with internal controls. Reporting on accounts receivable and supporting OTC-related tasks as needed.

What we're looking for:Strong understanding of OTC systems and processes, including cash application and collections. Excellent attention to detail, numeracy, and reconciliation skills. Ability to work independently and under pressure in a deadline-driven environment. Good interpersonal and negotiation skills, with fluency in English. Experience in customer service, data protection, and credit management. Proficiency in MS Office, especially Excel, and a proactive approach to problem-solving.

What we offer:
At Avon, we believe beauty is for everyone and that it's beautiful to be you. We celebrate our differences, champion self-expression and are committed to inclusion for all. We embrace diversity and individuality to build a culture that represents our communities and enables everyone to bring their best self to work. We also support reasonable adjustments both within our recruitment process and job design when required to empower you to work in a way that works for you. Ready to be a part of it? Join us.

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