Job Description

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the worldxe2x80x99s biggest brandsxe2x80x94and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. Wexe2x80x99re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, wexe2x80x99re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

We are inviting applications for the role of Order to Cash xe2x80x93 Process Associate - English xe2x80x93 On Site Johannesburg!

We're looking for someone with good knowledge and understanding of the Order to Cash process including different invoice types (Manual, Consolidated and Automated).

Responsibilities

In this role, you'll manage all the activities related to Order to Cash domain:

Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data

Responsible for all cash application activities and ensuring all Log updated

Resolve customer inquiries promptly & accurately, by understanding customer market & needs

Timely review and assessment of appropriate credit lines for new and existing customers with the Risk Team by analyzing customer financials

Daily / Weekly and monthly reporting of all files (Age Analysis, daily Contact outcome, Cash Application tally etc. and individual Productivity numbers), ensuring accuracy and timeliness

Coordinate Payment Plan proposals, pre-bankruptcy and post non-payment proposals with the Legal team and the Member. Communicate regularly with the respective teams to solve queries

Driving process improvement initiatives may require participation and contribution to special projects

Accomplish all responsibilities in line with client compliance and integrity requirements

Maintain and adhere to Standard Operating Procedures (SOP) as agreed with the client and periodically review SOPs for updates and changes

Meeting individual SLAs

Qualifications we seek in you!

Minimum qualifications

Graduate preferably Business Commerce

Relevant work experience in Order to Cash

Fluent in English

Preferred qualifications

AR domain understanding (not required for fresher)

Good communication skills (verbal for Collections and written for rest), good interpersonal abilities

Exposure to ERPxe2x80x99s (SAP/Oracle) on AR module

• Knowledge of MS office (excel, word)

What we can offer!

Attractive salary;

Stable job offers - employment contract

Work in a multicultural and diverse environment with employees from over 30 countries

Genpact supports professional trainings and great career development opportunities

Free access to our award-winning learning platform

Benefits such as Medical Aid, Retirement and risk benefits

In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact