Job Description

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry's highest-rated provider for third-party software support services for Oracle, SAP, Microsoft, and Salesforce.



Spinnaker Support has an immediate opening for a Solutions Consultant (SC) to join our team in South Africa. The primary focus of a SC is to work collaboratively with the Spinnaker Support Account Executives during the opportunity/prospect development process, acting as the technical and security subject matter expert on a core set of Spinnaker Support product and service offerings. The SC will advocate our technical capabilities, security solution, value proposition, and the service benefits to our partners, prospects and internal sales force alike.



This SC will primarily participate in the sales process through prospect technical landscape and spend analysis, and technical solution development while acting as the subject matter expert that addresses all technical concerns. This role will support both third party support and managed services sales pursuits.



Although this role is remote, the successful canddiate will be required to attend occasional customer meetings.

RESPONSIBILITIES

This is an exciting and broad role where your voice will be forefront in shaping how we help our clients. It is a consultative advisory role that enables our customers translate their technical stack into solutions. You will advise our customers on their journey of understanding alternate methods of support, based on your experience and practice or awareness of the deployment, management, and updates for the Oracle ERP stack (any exposure to SAP is a bonus). You will help frame stories and interpret technology challenges into real business solutions and outcomes You will advise your peers in sales on the interwoven nature of the ERP platform in front of you. You will work across a broad range of industries in the APAC region Asia and across a wide range of unique and different customer sets

REQUIREMENTS

Experience in a customer-facing role such as consultant, solutions engineer or solutions architect. DBAs/Apps DBAs/Technical-Functional Architects welcome too. Excellent problem-solving skills. Ability to listen and work with customers in order to fully understand the problem or gap facing them and make sure they adopt the best possible solution. Excellent presentation, communication and soft skills with the ability to articulate Spinnaker message to both technical and non-technical (including CxO level) audience. Ability to think rationally and creatively in order to identify opportunities in challenges. 10+ years Oracle Database, WebLogic and EBS architecture and administration experience, including patching, upgrades, migrations Familiar with Cyber/Information Security concepts both in general and specific to Oracle technologies. Experience working on Cloud platforms (AWS, OCI, Azure, GCP etc.,) and knowledge of Cloud architectures (IaaS, PaaS, SaaS etc.,).

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