Job Description

Title: Optometry Receptionist (Entry-Level)
Area: Ermelo
Industry: Optometry / Healthcare
Ref No.: TRG 2352
Salary: R6 000 R8 000 per month (dependent on experience)
Start Date: As soon as possible
Type: Permanent
An opportunity for an experienced OPTOMETRY RECEPTIONIST (ENTRY-LEVEL) is required for permanent employment based in Ermelo.
A leading and reputable Optometrist Practice in Ermelo, is a well-respected and modern optometry practice offering personalised eye care and quality eyewear solutions to a loyal and growing patient base. With a strong reputation for professionalism, patient care, and service excellence, the practice seeks to appoint a trustworthy and well-presented Entry-Level Receptionist who will be the first point of contact for patients and visitors.

• To provide outstanding front-desk service and general administrative support in a friendly, organised and professional manner, helping ensure a smooth experience for both patients and the optometry team.

DUTIES & RESPONSIBILITIES:
Reception & Front Office Duties

• Greet patients and visitors warmly and professionally.
• Answer incoming calls and handle inquiries or appointment bookings.
• Confirm and manage bookings using in-practice scheduling systems.
• Ensure the reception and waiting area are always neat, clean and welcoming.
• Check-in patients, update personal and medical aid information, and assist with check-out and payments.

Administrative Support

• Capture and update patient records accurately.
• File and scan patient documents confidentially and securely.
• Manage and track invoices, quotations and basic medical aid submissions.
• Assist with ordering and stock control of lenses, frames and consumables.
• Liaise with suppliers and follow up on outstanding orders where required.

Customer Service & Product Support

• Provide product knowledge assistance (frames, lenses, accessories) where needed.
• Coordinate collections and ensure customer follow-ups are actioned.
• Address basic concerns or queries with warmth and professionalism.
• Build a trusted relationship with returning patients and their families.

EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:
Minimum:

• Grade 12 / Matric
• Fluent in English and Afrikaans (verbal and written)
• Well-spoken with a friendly, polished telephone manner
• Computer literate (MS Office & basic POS experience ideal)
• Able to manage time, tasks and multiple responsibilities efficiently
• Trustworthy with high integrity financial and patient confidentiality is key

Advantageous:

• Prior experience in a front-desk, optometry or medical practice role
• Knowledge of basic accounting, invoicing or practice management software
• Familiarity with eye care products (frames, lenses, contact lenses)

Key Attributes

• Well-groomed and neat presentation
• Warm, welcoming and patient-centric personality
• Discreet, dependable and confidential
• Organised and detail-oriented
• A fast learner and team player with a positive outlook

Salary: R6 000 R8 000 per month (dependent on experience)
Start Date: As soon as possible
Type: Permanent

• Join a respected and community-rooted optometry practice
• Work with a dedicated team that values professionalism and compassion
• Stable, long-term career potential in the healthcare and vision care industry
• Enjoy a structured and supportive environment where attention to detail and trust are appreciated

Working Hours

• Monday to Friday: 08:00 17:00
• Saturdays: 08:00 12:00 (alternate, or as scheduled)
• Flexibility for extra hours during busy periods appreciated

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APPLICATION INSTRUCTIONS

• We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.