Job Description

Job Title Options Sales TraderSo, who are we?
Were IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.We are ambitious. Over 340,000 people already use our platforms. Were global with offices in 18 countries and products in 16 regions. Were hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.Your teamAs an Options Sales Trader with IG, you will be responsible for providing effective customer service for IG US Options and Futures customers by utilizing sharp, in-depth knowledge of all retail brokerage services. This would include trading software features and functionality, account management, and any other questions about the US Options and Futures platform.Your role in the Teams SuccessAs an Options Sales Trader, your role will be to help deliver world-class and industry leading support to our global client base. In addition, this role offers the opportunity to specialize in our tasty offering, providing client service to an audience trading US exchange listed options, equities and futures. We're looking for people with a passion for providing excellent customer service and who have an interest in learning more about financial markets and options.This role is ideal for financial markets professionals with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused environment. This role is also suited for anyone who has previous client services experience, thrives on interacting and assisting clients and has experience with exchange traded products. The role is based in our offices in Johannesburg South Africa.What youll do

• Utilise our cutting edge cloud-based contact centre to provide trade and admin support on exchange traded derivatives and products to our global client base across phone, email, web chat and WhatsApp.
• Take on the roll as a New Business consultant to guide newly activated accounts through the platform and work towards increasing conversion rates.
• Manage high value clients in an attempt to increase retention.
• Providing an execution-only phone dealing service, assist customers with complex option order execution and resolve trade disputes.
• Participating in and running various local and international projects.
• Analyse customers positions and provide advantages and disadvantages for various strategies.

What youll need for this roleKey Qualification Requirements:

• Continuous improvement mindset and ambitious.
• Strong sales skills to be able to convert potential clients and retain high valued clients.
• A degree-level education, finance-related preferred. (Minimum of a Bachelors degree, Honours and Masters would be preferred)
• Fluency in English (written and spoken) - Essential
• Understanding of option execution mechanics and pricing.
• Experience with futures, options on futures, stocks and/or options on stocks.
• Ability to multitask in a fast-paced environment.

How we workWe try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire: Drives trust, alignment, and enthusiasm
• Think Big: Focus on the problems that most impact commercial outcomes
• Champion the client: Understand and prioritise client's needs
• Deliver at pace: Push for fast, sustainable growth;
• Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. Were committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, thats why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach .The PerksYour growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.Learn more about the Perks !Join us for this exciting journey. Apply now!Number of openings 0

IG Group