Ops Specialist: Automation (bcx Octane Kzn)

Durban, KwaZulu-Natal, South Africa

Job Description

Business unit, Department, Reporting
Business Unit
Operate
Department Octane
Position reports to Ops Manager: Regional Service Manager KZN
Job grade S6
Core Description
The purpose of the job is the onsite installation, maintenance, and service of BCX Customer sites systems for ATG. Ensuring quality onsite support to all client's service, in accordance with the Project, SLA's, Monitoring and reporting ongoing procedure. Tools to aid in this are reports. Reports on SLA, productivity and standards will be implemented, supplied to senior management. Identifying where improvements can be made and analysing trends.
Key Deliverables / Primary Functions

Deliver On site support as prescribed by the SLA for all clients.
Maintain a 95% SLA as per on site department's goal per month.
Maintain 80% productivity for the month.
Charter and the contractual SLAs for each service area.
Have all documentation completed per call or project and submitted within the time allocation.
Complete all information required to close or update a call on simplicity.
Provide feedback to clients on status of calls
Maintain good relations with all internal departments and assist where required and within the time frame.
Maintain good relations with all external business and assist where required and within the time frame.

Core Functional Skills & Capabilities
Troubleshooting
Programming and coding
Business Processes
Infrastructure Technology
Source code
Core Behavioural Competencies
Adhering to principles and values
Analysing
Job Match
Presenting and Communicating information
Working with people
Culture Match
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
3 years' experience in IT support experience, with hands-on experience with automation technologies.
OR
Grade 12 & 5 years' experience in IT support experience, with hands-on experience with automation technologies.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control : 0
Level of Engagement : Interact directly with internal & external clients
Special Requirements / Employment Condition
Ability to work extended /long hours as and when required
Ability to cope under pressure
Workplace / Physical Requirements
Full-time Office Based position.
Non-Billable

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