Job Description

Must have valid vendor certificates

CCNA; CCNP; HCIA Business unit, Department, Reporting Business Unit Converged Communications Department Networks Solutions: Tier 3 Support Reports To

Manager:

Service Operations (Financial)

Manager:

Workflow and SIM Offic

Manager Network Service Operations Job Grade S6

Core Description

Responsible for ensuring that quality standards are met through evaluating, designing, and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX's standards, as well as supervising direct reports. Key Deliverables / Primary Functions Manage change, constantly reviewing design and responding to optimisation changes Monitor and control the network to ensure its day-to-day stability Manage problems and assist with support functions Contribute to the research and assessment of new technologies as well as customer needs Monitor service levels and contribute to the development of standards and specifications Test systems and keep records of technical details on network design, implementation plans and capital projects Support users and support staff Attend to IMACD's (Installation, Modification, Addition, Change, Delete) Provide network administration and support Integrate systems Core Functional Skills & Capabilities Customer Service ICT Knowledge Process Orientation Result Orientation Infrastructure Development& Support Core Behavioural Competencies Adhering to principles and values Culture Match Applying expertise & Technology Coping with pressures & setbacks Delivering Results & Meeting customer expectations Following instructions & procedures Working with people Job Match Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience

3 years' experience

OR

Grade 12 & 5 years' experience Certifications CCIE (Cisco Certified Internetworking Expert) ITIL Professional Memberships in Relevant Industry Level of Engagement & Span of Control

Span of Control 1-0 Special Requirements / Employment Condition Drivers Licence and Reliable Vehicle - both required Workplace / Physical Requirements Full-time Client Based Position Billable