Job Description

Position Reports to: Manager: Debt Management
Division: Service & Delivery Large&Inter
Location: Woodmead North Office Park
Advert Closing Date: 15 January 2026
About the Position
SARS is seeking to employ a highly skilled, experienced, results driven, self-motivated Operations Manager who will contribute towards our higher purpose and service orientation. The successful candidates will need to have experience in planning, managing, and monitoring the implementation of end-to-end processes within the Processing area, by managing the operational activities of the team and ensure that the team meets its target within the set quality, turnaround time and productivity norms, in order to deliver on approved operational plans and to continuously enhance service delivery. The successful candidate will need to manage a Portfolio Maintenance, Estates and Liquidation team and engage with various internal and external stakeholders.
Job Purpose
To plan, manage and monitor the implementation of area specific activities and end-to-end processes, by managing production and resources within the processing area, in order to deliver on approved operational plans and to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
Relevant Bachelor's Degree / Advanced Diploma (NQF 7) and 5 - 7 years' experience in Processing (Portfolio Maintenance, Estates and Liquidation), of which 1 year at a supervisory level.
OR
Senior Certificate (NQF 4) and 10 years' experience in Processing (Portfolio Maintenance, Estates and Liquidation), of which 1 year at a supervisory level
Job Outputs:
Process

• Ensure the capacity of the production environment is sufficient to cost effectively meet forecasted business requirements.
• Develop and Implement production strategies and plans in support of the communication plans.
• Build and maintain relationships with internal and external clients and stakeholders, ensuring successful service delivery and support.
• Provide regular reports of activities and performance to ensure the accurate recording and communication of progress of agreed objectives.
• Ensure that agreed productivity targets are monitored and managed across the full range of activities.
• Identify re/design and manage implementation of projects and processes to ensure continuous enhancement/ improvement of service delivery.
• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
• Apply discretion and judgement to diagnose symptoms, cause and effects and to make decisions to overcome problems and to provide solutions.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines and standards.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Implement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements as a result of the change.
• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.

Governance

• Implement and use governance and compliance procedures and processes effectively to identify and manage risks and expose previously unknown liabilities.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
• Understand and implement governance control processes and role segregation requirements in area of accountability.

People

• Build strong relationships through providing direction and leadership to others and expressing positive expectations.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.

Finance

• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Ensure team's adherence to specified policies, standards and procedures to prevent and reduce wastage on financial resources and escalate associated risk.

• Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.

Client

• Build and maintain relationships with clients and internal and external stakeholders that promote cross functional process delivery solutions.
• Develop and implement processes which build client service delivery excellence and encourage others to provide exceptional service.

Behavioural competencies

• Accountability
• Fairness and Transparency
• Honesty and Integrity
• Respect
• Trust
• Ability to translate strategy into execution
• Concern for impact of own behavior on others
• Develop teams and nurtures interdependency
• Inspires others to Positive Action
• Nurtures Future Talent
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity

Technical competencies

• Business Acumen
• Change Management
• Decisiveness
• Effective Business Communication
• Functional Policies and Procedures
• Managerial Budgeting
• Planning and Organizing
• Planning, Management and Measurement
• Problem Analysis and Judgement
• Processing
• Quality Management
• SARS Systems Products

Compliance Competency

• GOC Confidential

Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

Skills Required