Job Description

Structural Information
Job number: 10006862
Job title: Ops Manager: Openserve Debtors Management
Job grade: M6
Group/ BU: Openserve
Division: Openserve
Span of control: 5-10
Reports to: Management
REM Functional Area: Finance
Core Description
Responsible for the management of efficient debt collections and enhancing customer relationship management, in order to meet Openserve's business objectives through sound debtor management principles, and manage the resolution of queries and disputes on Openserve national customer accounts.
Job Responsibilities
Ensure payment demands are done on overdue accounts

• Manage payment allocation: approve allocated payments, check all payments are allocated, handle fall outs, ensure unallocated payments (suspense payments) are followed up and allocated against agreed to invoice/account
• Manage extension of time/ pay-off requests
• Manage suspensions and reconnections of services due to non-payment
• Manage discontinuances of services due to non-payment
• Manage processing of final account and write off
• Update systems memo on CRAM & other relevant systems
• Manage the handing over of written off accounts and follow up where applicable
• Manage resolution of queries and disputes
• Provide input to specific provisions for bad debt

Reports:

• Provide input to Top 10 management report
• Compile monthly reports: Top 60 reports and others as identified
• Establish and maintained relationships with internal and external customers (these include: Debtors Management, Openserve customers, Account Management, Product Management, Solutions Architects, Service Management, Commercial, Legal services)

Manage performance of the team:

• Set performance standards
• Communicate desired outcomes
• Compile Performance Contracts
• Compile Development Plans
• Monitor progress
• Provide feedback
• Implement corrective actions
• Quarterly Performance Pays
• Interim & Final assessments

Core Competencies
FUNCTIONAL KNOWLEDGE
Consultation; Telkom/ Openserve Procedures; Report Analysis; Accounting; Billing Procedures; Telkom/ Openserve Policies; Customer Care; Systems Administration; Computer Software; Legal Documentation; Contracts; Systems: CBS,AR,T-Agent, Flexibill, CMSS, Paymate, Paypro, Unibase, ICON, TIBS,CRAM, WORM, SingleView, FAM, other relevant systems
FUNCTIONAL SKILLS
Investigation Techniques; Time Management; Interpersonal; Stress Handling Techniques; Analytical; Communicating(Verbal & Written); Negotiation Techniques; Decision Making; Problem Solving; Computer Software
ATTITUDES/ LEADERSHIP COMPETENCIES
Ethical; Values Aligned with Openserve Values; Dedicated; Honesty; Accurate; Punctual; Initiative; Responsible; Calm; Assertive; Integrity; Confidential; Accountability; Customer Focus; Embracing change; Thinking positive; Understanding people; valuing individuals; Team working
Certifications

• None

Education

• NQF 6: 3 year Diploma/ National Diploma

Experience

• 3 Years relevant experience

Additional Information
Qualifications:

• Diploma/ Degree with Finance/ Commercial.

Special Requirements

• None

Physical Requirements

• None

Key Stakeholders