Job Description

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Talent Pool (7500)

Requisition ID 7500 - Posted - Region (1) - Location (1)

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Job Title: Ops Manager: Audit

Position Reports to: Manager: Audit

Division: Taxpayer Engagement

Location: Nelspruit

Advert Closing Date: 05 December 2023

About the Position

An exciting opportunity is available for an energetic, self-motivated, and dynamic Operations Manager: Audit at our Nelspruit Office, within Taxpayer Engagement Operations. The incumbent will be responsible for providing steward leadership and ensuring that all Audit processes and functions are executed legitimately in terms of Audit legislation and Standard Operating Procedures. Furthermore, the applicant must be able to work under pressure and remain professional in dealing with both internal and external stakeholders and clients.

Job Purpose

To lead and manage an audit team to ensure effectiveness of audit operations across multi tax types.

To plan, manage and monitor the implementation of Audit activities and end-to-end processes, by managing the internal operations and resources within the Taxpayer Engagement, to deliver on approved operational plans and to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree/Advanced Diploma in accounting, auditing, and tax as well as in a Business Management related field (NQF 7) and 5-7 years' experience in the Compliance Audit environment of which 1 year at a supervisory level, with experience in operations as an added advantage.

OR

• Senior Certificate (NQF 4) and 10 years' experience in the Audit environment, of which 1 year at a supervisory level, with experience in multiple Tax audit operations as an added advantage.

Job Outputs:

Process

• Ensure compliance to applicable legislation and all standard operating procedures and policies applicable to business unit.
• Evaluate, collate, and analyse information received from various sources to support internal stakeholders with timely and accurate intelligence.

• Guide and manage to resolve complex cases and make recommendations for further actions, when required.
• Develop and align the functional operating model and value chain in relation to the organisational mandate, in partnership with stakeholders
• Consult with clients or stakeholders on complex issues and give technical advice to ensure the correct application of relevant legislation.
• Provide input into and implement the functional strategy for the business unit, in line with best practice and SARS strategic objectives.
• Manage & sustain corporate governance activities, including AG, Internal Audit, QMS, Office Assurance & Management Control Programmes within the team.
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure the development, alignment, and implementation of end-to-end processes within area of accountability for continued process improvement.
• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles to attain set goals and objectives for area of accountability.
• Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements because of the change.
• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.

Governance

• Implement and use governance & compliance procedures & processes effectively to identify and manage risks and expose previously unknown liabilities.
• Understand and implement governance control processes and role segregation requirements in area of accountability.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.

People

• Drive own performance and development to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
• Communicate strategic context that guide best practice, foster an environment of continuous learning & lead to improved employee engagement levels.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines, and quality standards.

Finance

• Ensure the recording and safe keeping of all functional assets in accordance with set policy and process.
• Ensure team's adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources & escalate associated risk.
• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Implement, manage, and report on cost improvement objectives and communicate or escalate any shortfalls.

Client

• Implement continuous improvements and shorter turnaround times in line with Service Level Agreements with stakeholders.
• Manage interdependencies to ensure input and output flow between all teams and divisions and external stakeholders.
• Provide technical support to staff in the execution of their tasks.
• Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.
• Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.

Behavioural competencies

• Fairness and Transparency
• Accountability
• Conceptual ability
• Trust
• Respect
• Honesty and Integrity
• Attention to detail
• Building sustainability
• Developing others
• Championing the Mandate
• Driving Excellence
• Leveraging Diversity

Technical competencies

• Border Control and Management
• Functional Policies & Procedures
• Managerial Budgeting
• Tax Knowledge
• Investigative Skills
• Customs Knowledge
• Legislative and regulatory compliance
• Effective Business Communication
• Problem Analysis and Judgement
• Planning and organising
• Decisiveness
• Business Acumen
• Compliance Inspection
• SARS Systems Product

Compliance Competency

• GOC Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

South African Revenue Service