Job Description

Job Advert Summary

To provide critical support to the operations team by coordinating administrative tasks, ensuring process efficiency, tracking progress of operational workflows, and serving as a communication link between management and the scheduling team. The Operations Support Officer plays a vital role in maintaining the smooth flow of day-to-day activities.

Minimum Requirements

Grade 12 / Matric (minimum requirement) 1-3 years' experience in an operational, administrative, or logistics support role Proficiency in MS Office (especially Excel, Outlook, Word); knowledge of operational systems (e.g, Smartsheet) is beneficial Excellent organizational and time management skills Strong written and verbal communication Attention to detail and accuracy Ability to work independently and as part of a team Problem-solving and critical thinking abilities Ability to prioritize and manage multiple tasks under pressure

Duties & Responsibilities

Coordinate day-to-day operational functions and assist in workflow execution. Monitor job cards, service requests, or operational tickets to ensure timely resolution. Support planning and scheduling activities for field staff or technicians. Update and maintain operational logs, spreadsheets, and databases. Draft reports, emails, and other correspondence on behalf of the operations team. Maintain accurate records and documentation related to operational processes. Liaise with internal departments and external stakeholders to ensure task completion and issue resolution. Monitor and track progress on assigned projects or tasks, reporting delays or issues to the manager. Follow up on work orders, job tickets, and support requests to ensure timely execution. Identify process bottlenecks or inefficiencies and propose improvements * Provide general administrative support to the Operations team as needed.