Job Description

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella - all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way - free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

What will you do?

The Operations Specialist will be responsible for ensuring a smooth and efficient functioning of business operations by optimising processes, coordinating resources and implementing operational procedures. They will also need to ensure alignment with business strategy and driving sales growth through strategic planning, process improvement and analysis of the sales data.

Minimum qualifications required

Grade 12/Standard 10/NQF 4 Relevant qualification/certification RE05 (Representative) FAIS compliant

Minimum experience required

Minimum 6 years' management experience in Insurance (Project Management/services) Minimum 5 years' sales experience Minimum 3 years' experience with commission payments and regulations of such Minimum 3 years' of performance monitoring and reporting

Essential Requirements

Strong mentoring, coaching experience to a team with diverse levels of expertise Strong analytical and problem solving skills Proficiency of Miway systems Team player who can multitask Management skills; ability to influence and engage indirect reports and peers Self-reliant, good problem solver, results oriented Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and administration initiatives. Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management and staff Leadership Results Driven Financial/Budget Management Overseeing recruitment in the Sales environment Creating and managing automation tools to increase sales process efficiency Developing and implementing sales process for sales teams, specialists, and other representatives

Knowledge and Skills

Deal with and resolve ad-hoc complaints, enquiries and investigations
Supervision of output of employees
Process more complex transactions and assist juniors with complex transactions
Good understanding of regulatory and statutory environment

Personal Attributes

Balances stakeholders - Contributing independently
Decision quality - Contributing independently
Directs work - Contributing independently
Plans and aligns - Contributing independently

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

DEADLINE TO APPLY: 22 AUGUST 2025

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.