Job Description

Job Summary We are looking to recruit an Operations/Solutions Manager with Retail experience and understanding. Qualification Required: Grade 12 3-year Logistics, Engineering or Supply Chain Management degree, or 3-year equivalent diploma OR; 3-5 years minimum relevant experience in industry with in-depth experience in all job-related requirements listed below Experience Required: 3-5-years experience and effective working knowledge of a Warehouse Management System Or ERP system Proficient in Excel/PowerPoint for data management and reporting Experience in Redprairie (Cargowrite) Computer Literacy - Advanced Duties/ Responsibilities: Manage and take ownership of operation/s to: Consistently achieve or exceed EBIT targets Ensure high level of training and safety awareness on site to avoid safety incidents whereby people, equipment or facility are accidentally damaged Drive monthly cost reviews, tracking and trend measurement at line item level to ensure costs are challenged and every effort is made to avoid or reduce them from month to month Ensure all unavoidable costs are controlled and fully recovered where possible via accurate and on time invoices, and all revenue is received on time and in full from clients with remittance supplied Maintain operational performance and contractual compliance to consistently achieve agreed SLA KPIxc3xa2xe2x82xacxe2x84xa2s and avoid any claims for losses and damages Maintain frequent and excellent communication and effective expectation management with client Ensure all client queries are documented, addressed and feedback provided to client within 24 hours Maintain Internal and External Reporting of accurate and high-quality content and format Identify, drive and implement improvements in support of productivity cost savings Effectively manage Quality Management Systems (ISO) in accordance with company policies, procedures and specific audit requirements Ensure Corrective and Preventative Action reports and register are kept up to date Ensure facility, processes and documentation in constant audit readiness so that we always pass audits with no major findings. Audits include ISO, Ops Assessments and TAPA Proactively maintain all facility, equipment and systems to ensure safety and business continuity Effectively performance manage and lead your team to ensure they are trained, productive and have high morale, with full adherence to Site Rules, BCEA, LRA and code of conduct Ensure regular documented two-way communication sessions with management and supervision of all areas(at least weekly) Ensure effective succession planning in place down to and including team leader level Maintain and drive culture of Ops Excellence with ongoing OTP, SPQRCE and 5S (housekeeping) in Workplace Maintain a staff recognition program with monthly feedback Ensure all people on your site (clients, staff, contractors, visitors etc.) fully adhere to DSV Site Rules, OHSA and good safety practice to safeguard their health, and client property, and prevent resultant claims Ensure MHE is shared as much as possible, all underutilized MHE is returned, and MHE is well maintained and not abused whilst on site. Inventory Management: Ensure inbound processes are accurate and completed in full so that SKUxc3xa2xe2x82xacxe2x84xa2s are correctly identified and put-away accurately in correct locations Ensure batch and serial number controls are effective Ensure FIFO and FEFO picking is processed correctly Ensure Master Data for all SKUxc3xa2xe2x82xacxe2x84xa2s is kept up to date with correct SKU number, weights, DIMxc3xa2xe2x82xacxe2x84xa2s, HAZ category, pack key and unit of measure as applicable Monitor and correct the inadequate or inappropriate inventory, to meet the demands of sales e.g. stock shortage. Added Advantages for this Role: Retail experience understanding Project management experience High EQ Effective leadership skills Excellent client relationship history System enhancement experience Team involvement Deadline Drivenxc3x82 Self-Motivator Ability to work under pressure Strong attention to detail Ability to plan long term Negotiation and conflict management skills Location based - Kempton Park

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