Job Description

Our Client helps people regain control of their health through functional testing and personalised nutrition. Their mission is to bring clarity and hope to those who have been failed by conventional medicine. They specialise in supporting individuals with gut health issues, IBS, and SIBO, combining scientific precision with genuine care.
Our Client is a small, purpose-driven team seeking a highly organised Operations & Patient Support Coordinator to streamline internal systems and support patients with empathy and efficiency. The successful candidate will play a key role in improving operational processes during the transition to a new healthcare management platform and will serve as a trusted first point of contact for clients.
Key Responsibilities
System Transition & Operations
Support and coordinate our move to a new healthcare management platform
Maintain data integrity and ensure a smooth process for the team and patients
Identify and implement process improvements to enhance efficiency
Patient Support
Manage patient communication via email and phone
Coordinate test orders, results delivery, and appointments
Provide clear, compassionate assistance to clients navigating health challenges
Requirements
Proven administrative and customer service experience
Strong organisation and attention to detail
Excellent written and verbal communication skills
Tech-savvy and comfortable learning new systems
Ability to multitask calmly and work independently
Bonus Skills:
Experience in project management or system implementation
Background in healthcare, wellness, or nutrition
Familiarity with CRM or practice management software
Why Join Us
This is more than just a job -- it's an opportunity to make a genuine impact. In this role, you'll help people find clarity, relief, and hope while contributing to how our client grows and operates.

Skills Required