Job Description

Deutsche Post DHL Group is the world's leading logistics and mail company.

We're one of the world's largest employers, operating in over 220 countries and territories. We're Europe's largest postal service, partner for eCommerce and pioneers in secure digital communication. We're number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you'll be working for a global company that's focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we're looking for...

Vacancy

Operations Osmosis Lead ( Unilever Park )

Job Purpose

Facilitation, implementation and maintenance of the Imports Offloading, Import Reworks and Export Containers. Loading process from the capturing of the order in the system
through to goods issue, post loading of stock into the container. The following process points need to be fulfilled to complete the full export container loading process. To maximise
the weekly, monthly and annual performance of the sites, by providing leadership, focusing on our customers - Unilever and Cargo Compass requirements. Effective operational
performance and a motivated workforce making "DHL a great place to work

Key areas of responsibility include:

Main responsibility

Take responsibility for the overall smooth operations in accordance with KPI's and customer expectations Planning, Ordering and Co-ordination of raw and packaging materials for Imports/ Reworks and Exports Manage the Inbound and Project Osmosis operation Contract Managers are responsible for streamlining the creation, negotiation, execution, compliance, storage and renewals across all departments within the organisation Manage and create an excellent continuous customer relationship Drive KPI's to meet contractual terms and DHL expectations Manage and achieve budget revenue and profit Initiate strategic plans for the development of customer accounts Team building and development through succession planning Responsibility for all issues relating to Health & Safety, Risk and Environment To manage and resolve quality related issued with regards to the client's product Manage assets and MHE allocated to your department Management of Consumables - Ordering of consumables for Imports/ Reworks and Exports Manage, monitor and track usage Conduct monthly stock count Track SAP system vs physical and resolve issues Daily meetings held to update Unilever Work in collaboration with other DHL sites to maximise efficiencies and best recommunicate with UL on status of imports, Reworks and Exports- received, reworked and exported Communicate with TKP on heads needed Manage TKP to drive KPI's Ensure shrinkage is keep to a minimum Initiate strategic plans for the development of customer accounts Team building and development through succession planning Responsibility for all issues relating to Health & Safety, Risk and Environment To manage and resolve quality related issued with regards to the client's product Compliance with Standard Operating Procedures The ability to adapt easily to different cultural and language barriers Reconcile SAP system vs WMOS vs physical and resolve discrepancies Management of staff, ensuring customer requirements are met and / or exceeded Budget / Cost Management Compliance with Company and local statutory obligations regarding working time legislation, operator licensing, H&S and quality Ensure effective communication processes are established and maintained for externally and internally Honesty - pride in his job and an eye for detail Identify and develop the potential of all team members Driving and maintaining an overall smooth operation Sound understanding and experience of operational processes Good balance of Results oriented and Respectful leadership approach To comply with and communicate statutory and Company Policies and Procedures Change Management Liaise with the Warehouse to ensure the smooth workflow in order to minimise delays Monitoring stock counts i.e. Planning, Preparation and Physical counting of stock To manage HR issues - Industrial Relations Build Team morale Delivery of a safe, secure, clean and fair work environment Maximise accuracy, productivity and space utilization Compile, manage and submit relevant reports and statistics to Management on a daily, weekly and monthly basis Deliver team member performance reviews and development Provide a high quality customer service to clients by means of reports Work in collaboration with other DHL sites to maximise efficiencies and best practice Take ownership to deal effectively with queries, requests and complaints Translate, analyse and deliver customer needs through effective operations Ensure daily and weekly workload planning and volume forecasting routines are accomplished Effective Leadership and Management of the Operational and Administrative teams Give support, share knowledge and share skills to other team members Adhere to the sites SHE rules and best practices Ensure that product safety, quality and integrity is not compromised Report any persons behaviour that may impact on the safety, quality or integrity of the stored product Communicate with UL on status of imports, Reworks and Exports- received, reworked and exported Additional= 5 Permanent and 30 Labour Broker Calculate number of heads needed vs number of containers and reworks received Communicate with TKP on heads needed Manage TKP to drive KP Tracking of loads received Requesting Port Health to clear stock for put ways via Cargo Compass Communicate with the Picking Team Ensure that batch numbers recorded on exports are correct Monitoring of the loading of containers Ensuring that the correct stock is labelled as per the brief Manage communication and planning with Contract Managers are responsible for streamlining the creation, negotiation, execution, compliance, storage and renewals across all departments within the organisation Manage and create an excellent continuous customer relationship Drive KPI's to meet contractual terms and DHL expectations Manage and achieve budget revenue and profit

DPDHL Core Competencies & Skills

Maintains effective relationships with customers Develops / Delivers high quality / innovative products, services or solutions Focuses on customer needs and gains their commitment Gains management / colleague support to meet customer need Coordinates efforts and aligns resources to achieve objectives Regularly reviews and communicates progress against objectives and adjusts as needed Champions continuous improvement and innovation Takes responsibility for own decisions and recognizes the contribution of others Provides candid / regular feedback Supports the development of others Inspires others to develop themselves Conveys a clear sense of personal goals and values Actively seeks feedback to improve performance Develops new skills and modifies behaviours based on feedback Takes personal responsibility for career and development"

Skills/Experience

Computer literacy Communication skills Achievement of personal goals Ability to work within a rapidly changing environment Deadline driven Good written and communication skills Distribution and Logistics knowledge Customer satisfaction Ability to influence and negotiate at all levels Problem solving Flexibility Team Development Security knowledge Achieve work targets and is willing to take on additional roles / responsibilities Client and customer needs knowledge Ability to work under pressure Communication skills Service delivery and operational knowledge Ability to work under pressure Computer Literacy Achievement of operational performance

Qualifications

Matric Logistics / Warehouse Management / Supply Chain Management Diploma {Desirable} 2 - 3 years Management experience in a Warehousing / Logistics / Transport environment

Languages

* English verbal and written.