Job Description

Our client, a leader in the pharmaceutical industry is looking to urgently hire an Operations Ordering Clerk to join their dynamic team. The successful candidate will be responsible for liaising with customers, documents and processes their orders, and ensures that the items are received on time. The order clerkxe2x80x99s responsibilities include order capturing, quotations, finalizing delivery dates, dealing with customer complaints, establish excellent customer relations and keep the clients informed about the status of their orders. Candidate maybe required to work overtime. Roles & Responsibilities include but not limited to:

• Receiving orders from customers via mail, phone, or other electronic means.
• Obtaining customersxe2x80x99 details and billing information and entering the information correctly on the order form.
• Preparing customer invoices and quotations.
• Notifying departments when supplies of items are low.
• Informing customers about prices, delivery dates, expiry dates and anticipated delays.
• Liaising with the sales teams & 3PL (third-party logistics) for customer orders, delivery dates, credit investigations and credit approvals.
• Inspecting outgoing orders to ensure compliance with customer specifications.
• Reviewing reports to ensure customer orders are delivered on time and in full.
• Liaising with 3PL (third-party logistics) to trace or accelerate shipments.
• Attend interdepartmental meetings

Education and Qualifications:

• High school diploma or equivalent.
• 2 years order clerk experience.

Competencies and Behavioural qualities:

• Putty: Order Processing
• Excel
• Pastel
• Sense of Urgency.
• Excellent organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to maintain good customer relations.
• Proficient computer skills and ability to learn database and ordering systems.
• Strong verbal and written communicator.
• Knowledgeable of the principles and processes of good customer service.
• Organized with good clerical skills.

Salary:

• R15 000pm CTC

If you think you are the perfect fit, please submit your updated CV along with a head and shoulders picture Should you not hear from us within 14 days, please consider your application unsuccessful. Job Types: Full-time, Permanent Salary: Up to R15,000.00 per month Ability to commute/relocate:

• Parktown, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Required)

Experience:

• ordering clerk: 2 years (Required)
• Microsoft Excel: 2 years (Required)
• pastel: 2 years (Required)