Job Description

Operations Manager - ZanzibarSalary: Market RelatedPurpose of Position:Complement Recruitment are recruiting for an Operations Manager for a hospitality island lodge, based in Zanzibar, Tanzania. This is a permanent position.Apply Directly for this Job by clicking here -Minimum Requirements Qualifications And SkillsKEY OUTPUTS:Ensure you wear the correct uniform and that you are well presented at all times.Ensure high standard of personal hygiene.Be friendly, considerate and greet all guests and staffMaintain open lines of communication with other staffSupport the Senior Management in overall responsibility for the effective managementAssist in training and developing of staff as necessaryWork closely with the Management team to ensure a seamless daily operation.Placing daily operational orders in a timely and budget-sensitive manner, delegate as necessary.Participation in the management, implementation and updating of the lodge FBC to-do listsEnsure that an environment, where the company standard is continuously met and visible throughout the daily functioning of the lodgeEnsure lodge styling guide and styling updates are documented and work closely with theHospitality training team to ensure clear communicationEnsure that administrative functions within the camps are maintained and monitor beverage controlEnsure that guest information and requests are shared and gathered for all guests arriving or departing to propertiesChecking in and out all guestsAssist with checking guests rooms and that guest areas are neat at all timesHost/interact with guests daily and communicate feedback if necessaryBe aware of & make your chefs aware of special dietary needs and special occasionsAssist with Uniform orders and issues. Ensure all staff are wearing correct uniform at all timesOversee all Food and Beverage aspects of the lodge and be sure they are to company standard.Manage day to day guest itineraries & activities, ensuring guest delights happen daily and clear,effective communication between all departments happenAttend management meetingsLead the green team and conservation initiatives on the islandKeep the region informed on company stories regularlyAssist with Social media and other PR related communicationManage Staff Delight activities, including activities and staff swapsAllow for flexible work hoursPay close attention to day sheet information such as dietary requirements and medicalrequirements for guests, eg. Bad back, Room configurations, pre-booked activities.Assist in checking the lodge forecast and other office administrationYou must work towards the sustainability of each department and of the company (reduce waste and care for company property)Go the extra mile for guests and staffBe flexible when receiving unexpected requests from guestsConnect with guests daily to ensure they are happy and having a personalized experience.Be motivated, friendly and proactive when dealing with lodge operations and guests expectationsBe responsible for upholding the standards within the lodge

• Communicate regularly and effectively with staff & other departments

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):Higher Diploma or Bachelors Degree in Hospitality Management3-4 years experience in food, beverage, operationsComputer literateFluent in English (oral and written)COMPETENCIES REQUIRED:Analysis and problem solvingProactive work ethicTake pride in personal appearanceCritical thinking always maintain a high level of professional scepticismAttention to detailGood communication skillsGood interpersonal skillsSense of urgencyPassionate about guest delightDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness/ability to share information and teach and inspire othersMust be able to work under pressure, must be accurate, customer focused, and have a positive outlook, excellent team player, committed, hardworking and eager to learn.Find Us on Social Media

JobPlacements.com