Job Description

MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic and digital intermediary channels. We have approximately 80 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.

MiWayLife's vision is to establish a world-class direct financial service business that seeks to:
xe2xa6x81 offer its clients excellent service, superior value products, and fair treatment always;
xe2xa6x81 be an employer of choice; and
xe2xa6x81 play a meaningful role in the transformation of the Financial Services industry.

MiWayLife's culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.

What will you do?

This is a specialist management position that reports directly to the COO and serves on the MWL MANCO. This role is accountable for providing operational management and support for the Underwriting function across the MWL business and undertakes medical underwriting as required.

Key responsibilities include:

xe2xa6x81 Execute and maintain the Underwriting philosophy and strategy to support new business, client servicing and claims.
xe2xa6x81 Maintain and continually improve operational best practices and processes
xe2xa6x81 People management
xe2xa6x81 Manage stakeholder relationships
xe2xa6x81 Drive operational effectiveness and efficiencies
xe2xa6x81 Undertake required related MIS, analysis and reporting
xe2xa6x81 Manage team expenses

What will make you successful in this role?

Qualification & experience

xe2xa6x81 Matric with Nursing Degree/Diploma or relevant medical qualification
xe2xa6x81 3-5 years underwriting experience is required
xe2xa6x81 Experience in financial distribution services/sales/call centre environment
xe2xa6x81 People management experience will be advantageous

Knowledge and skills

IT:

xe2xa6x81 MS: Office (Excel, Word, PP, Outlook)
xe2xa6x81 MIS
xe2xa6x81 Thought Express
xe2xa6x81 QuircNext
xe2xa6x81 X Mind

Business/Management:

xe2xa6x81 General Financial Services industry knowledge
xe2xa6x81 Long-term insurance knowledge
xe2xa6x81 MWL business and operating model
xe2xa6x81 MWL product knowledge
xe2xa6x81 Relevant regulatory legislation and compliance knowledge
xe2xa6x81 Call centre and sales processes
xe2xa6x81 Policy contracts governances, clauses, cover
xe2xa6x81 Claims and assessor principles, processes and governances
xe2xa6x81 Medical/health assessment indicators and metrics
xe2xa6x81 Underwriting rules, processes and guiding principles specific to the Direct to client channel
xe2xa6x81 MIS and reporting
xe2xa6x81 Quality and risk monitoring processes
xe2xa6x81 Cost management
xe2xa6x81 People management
xe2xa6x81 Systems and process maintenance

Personal attributes

xe2xa6x81 Sound planning and organising orientation
xe2xa6x81 Problem solver
xe2xa6x81 Good communicator/confidents
xe2xa6x81 Client orientated
xe2xa6x81 Quality orientation
xe2xa6x81 Sound ethics
xe2xa6x81 Analytical and detail minded
xe2xa6x81 Sales and results focused
xe2xa6x81 Financial and business acumen
xe2xa6x81 Able to build relationships/partnerships

Qualification and Experience

Diploma with 8 to 12 years related experience. Underwriting limit R2.5 million.

Knowledge and Skills

Risk Management

Data Collection and monitoring decisions made by underwriters based on knowledge of business processes

Management of employees

Reporting and Administration

Quality, compliance and accreditation

Personal Attributes

Interpersonal savvy - Contributing through others

Decision quality - Contributing through others

Plans and aligns - Contributing through others

Directs work - Contributing through others

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.

Core Competencies

Cultivates innovation - Contributing through others

Customer focus - Contributing through others

Drives results - Contributing through others

Collaborates - Contributing through others

Being resilient - Contributing through others

Turnaround time

Due date for applications

If you meet the above criteria, and you are interested in applying for this role please submit your CV.

The closing date for applications is 11th March 2024.

Please note that the recruiter reserves the right to withdraw the advertisement prior to the closing date, or to allow for further applications to be submitted after the closing date indicated.

Turnaround times

The time taken to complete this process depends on how far you progress and the availability of managers.

Our commitment to transformation

MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

Sanlam