Job Description

We are seeking a highly skilled and motivated Operations Manager to join an established and fast-growing Truck Transport company based in the south east of Johannesburg. The ideal candidate will play a crucial role in overseeing and optimizing the day-to-day operations to ensure efficiency, safety, and customer satisfaction. The Operations Manager will be responsible for managing a team of professionals, coordinating logistics, and implementing strategies to enhance overall performance.

Qualifications:

• Bachelor's degree in Logistics or a related field - preferable
• Proven experience (10 years+) in operations management within the trucking or transportation industry.
• Strong leadership and team management skills.
• In-depth knowledge of transportation regulations and industry best practices.
• Excellent problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Proficient in using transportation management systems and other relevant software.

• Lead, motivate, and manage a team of drivers, coordinators, and support staff.
• Foster a positive and collaborative work environment.
• Conduct regular performance evaluations and provide feedback for continuous improvement.
• Oversee the planning and coordination of transportation schedules to optimize efficiency and meet customer demands.
• Management of monitoring and tracking the movement of trucks, ensuring timely and safe deliveries.
• Management of dispatchers to address any issues or challenges in real time.
• Collaborate with cross-functional teams to streamline processes and drive continuous improvement.
• Collaborate with maintenance teams to schedule and perform regular inspections and maintenance on the fleet.
• Address and resolve any mechanical issues promptly to minimize downtime.
• Address customer inquiries and concerns promptly to maintain high levels of satisfaction.
• Implement strategies to enhance customer experience and build long-term relationships
• Monitor and manage operational expenses to ensure cost-effectiveness.
• Identify opportunities for cost reduction without compromising service quality.
• Optimize resource allocation to achieve cost-effectiveness and enhance operational efficiency.
• Develop and implement strategies to improve productivity and reduce operational costs.
• Develop and implement key performance indicators (KPIs) to measure and track operational performance.
• Analyze data and generate reports to identify areas for improvement.

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