Job Description

JOB TITLE

Operations Manager - Southern Africa

WHAT IS ON OFFER



Alfred H Knight has an exciting opportunity for an Operations Manager to join the team in Johannesburg. The primary function of the Operations Manager is to manage the execution of the day-to-day operational services carried out across all AHK South Africa sites, including, but not limited to,Richards Bay, Johannesburg, Rustenburg, Lohatlha, Steelpoort, Durban, Maputo, Beira, Port Elizabeth, Saldanha, Luderitz and Walvis Bay.

As Operations Manager, the post holder will have to proactively manage highly diverse locations, both remotely and in person through regular travel and site visits.

Ultimately, the Operations Manager is responsible to the General Manger of South Africa for the

service delivery of all inspection, supervision and sampling operations carried out within this region.



DO YOU HAVE WHAT IT TAKES?



To be successful at Alfred H Knight the incumbent will need to display the following:



Required Knowledge and Work Experience



Operational



Manage the quality of inspection work (including sample preparation) carried out across
the entire region, through ensuring appropriate SOPs are followed to a high standard

and that any failures in compliance are identified and corrected as required.
Ensure all operational staff within the region have received the appropriate training and
are equipped with the necessary skills needed to execute their work. Organise any

additional internal or external training as required.
Ensuring that the Site Managers/Foremen effectively manage their operations, such that
sampling work is processed at ports, warehouses (and any other location) in a

professional manner and in line with established SOPs, AHK Group expectations and to

the satisfaction of the client(s).
Act in a troubleshooting capacity to resolve customer complaints relating to commercial
discrepancies that derive from operational and technical shortcomings. Implement

preventative measures having undertaken a root cause analysis of the complaint.
In conjunction with the General Manager, agree yearly KPIs to which each site's Head of
Operations should adhere. This will include operational, expenditure, training and

personnel KPI's.
Ensure regular communication with all key operational staff within the Region, as well as
regular travel to each operation to maintain excellent internal working relationships.
Identify equipment requirements and ensure site equipment is appropriately maintained
on a routine basis to ensure technical compliance is maintained





Other Responsibilities



Commercially, the post holder should attend any client meetings and/or conferences as
instructed to support the Marketing Manager with new opportunities / projects in both

current and new locations.
Administratively, the post holder will work in conjunction with Administration Managers,
both in the UK and Overseas, to oversee surveyor job instructions, daily updates, report

management and in-field I.T systems. It will be the post holder's responsibility to receive

feedback from operational staff on how administration systems can be improved and

streamlined.
Support Group initiatives on global projects to implement technology solutions in-field
across the AHK Group.
Provide technical advice and support to all operations/sites within the Region. Work in
conjunction with the International Technical Network and the UK Technical Team to

ensure the correct procedures are carried out as required. In addition to this, support

the UK Technical Team with initiatives aimed at improving the in-field execution of work

globally
Ensure the Company's Health & Safety policy is applied effectively in areas under the
Post Holder's control and any non-conformances are brought to the attention of the

General Manager.
Human Resourcing: Arranging shift, flexible or overtime working to meet the following
contingencies: staff shortages as a consequence of leave, illness, holidays, equipment

malfunction / breakdown, growth in work volumes, re-prioritising of significant amounts

of sampling work
Participate in annual Industrial Relations negotiations

Essential

Excellent, proven personnel management capabilities Commitment to safe working practices Must have own transport, valid driver's license and passport Capable of managing multiple tasks simultaneously Excellent organizational skills with proven team player qualities

Required Work Experience

10 years minimum experience in commodity surveying, specific to metals and minerals commodities.

Required Qualifications

Educated to Bachelor's degree or higher. Tertiary scientific, technical, Chemical or Metallurgical Engineering qualification or
similar is desirable
Knowledge of ISO 12743 and 10251 is desirable Experience of implementation of or compliance to ISO 17020 and / or 17025 is desirable

Required Languages

Highly proficient in English and Afrikaans (Verbal and written)

Travel

Be able to travel extensively both locally and to neighbouring countries at short notice




BENEFITS



We are offering an excellent opportunity with a salary and benefits package to match



Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community in line with our Employment Equity Plan.



Closing Date: 07 November 2025