Job Description

Job Summary Hospitality and Outdoor - New Vacancy - Operations Manager Luxury Island Lodge - Zanzibar Requirements Higher Diploma or Bachelor's Degree in Hospitality Management essential 3-4 years' experience in a similar setting with East African experience beneficial Computer literate Fluent in English (oral and written) Analysis and problem solving Proactive work ethic Take pride in personal appearance Critical thinking - always maintain a high level of professional scepticism Attention to detail Good communication skills Good interpersonal skills Sense of urgency Passionate about guest delight Diligence and self-motivation to meet deadlines and keep on top of your job Willingness/ability to share information and teach and inspire others Must be able to work under pressure, must be accurate, customer focused, and have a positive outlook, excellent team player, committed, hardworking and eager to learn. Responsibilities Be well presented at all times Be available to support Senior Management Train and develop staff Offer 5-star guest services and exceed the guest expectations. Place orders, follow / update checklists Ensure guests needs and requests are communicated well within the team Check in and out of all guests Oversee all Food and Beverage responsibilities. Assist with social media and PR related communications Build on staff relations and make life on the property a bliss for everyone. Host guests and ensure their expectations are met. Ensure the company standards are upheld. Package on offer Salary - market related and depending on prior experience Starting Date: ASAP
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