Job Description

Overview:
Red River is a U.S.-based real estate development company specializing in build-to-rent projects. We manage every stage of our portfolio -- from development and construction to leasing and property management. We are looking for a Call Center & Operations Manager to oversee our remote leasing support team and ensure efficient, high-quality service across all tenant and lead interactions.
Key Responsibilities:

• Lead and manage a remote team handling inbound leasing inquiries, CRM updates, and tenant communication.

• Oversee day-to-day call center operations, ensuring consistent coverage from 8:00 a.m. to 12:00 midnight CST.

• Train, coach, and monitor team performance to meet leasing and customer service KPIs.

• Manage lead assignment, follow-ups, and CRM data integrity within I Love Leasing and related systems.

• Collaborate with property management teams to improve communication flow and lead-to-lease conversion.

• Generate and present weekly performance reports to management.

• Handle escalation of complex tenant or leasing issues professionally and efficiently.

Requirements:

• 4+ years of experience in real estate leasing, property management, or call center operations.

• 2+ years of leadership or team management experience.

• Excellent spoken and written English communication skills.

• Strong CRM proficiency (experience with I Love Leasing is a plus).

• Ability to multitask in a fast-paced, customer-centric environment.

• Strong organizational and analytical skills.

Preferred Locations:

• South Africa, Balkans, or the Philippines

Compensation:

• $2,500 USD/month (full-time remote role)

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