Job Description

Operations Manager needed for luxury restaurant in Sandton Location:Sandton
**Key Responsibilities:**

• Oversee daily operations to ensure a consistently high standard of guest service and maximise profitability across all outlets.
• Plan and direct key hotel operations including quality, standards, cleanliness, and guest satisfaction.
• Foster a culture of excellence in guest care, promoting a warm welcome and exceeding expectations.
• Collaborate with all Heads of Departments (HODs) for smooth day-to-day operations.
• Conduct regular meetings with HODs to discuss operational matters, performance targets, and guest feedback.
• Deputise for the General Manager as needed, attending various meetings and events.
• Ensure the consistent implementation and review of SOPs across all departments.
• Handle day-to-day queries, complaints, and problems arising in the hotel.
• Liaise with the General Manager and Events Manager for business forecasting and planning.
• Drive financial opportunities and create a proactive up-selling environment.
• Conduct Duty Management shifts, fire walks, and Health & Safety audits.
• Promote positive employee relations and regular team communication.
• Inspect departments for service delivery, cleanliness, presentation, and staff grooming.
• Ensure Health and Safety compliance for all hotel premises.

**Qualifications:**

• Minimum requirement: Diploma in Hospitality Management; a degree in a related field would be beneficial.
• Minimum of 5 years experience in a managerial role within the hospitality industry.

**Skills:**

• Strong commercial awareness, relationship-building, and problem-solving skills.
• Excellent organizational, multitasking, and leadership abilities.
• Outstanding communication and interpersonal skills.
• Proficiency in hotel management software and Microsoft Office Suite.

**Working Hours:**

• Working hours are based on the hospitality industry norm.

**Application Process:**

• Please send your CV along with a head and shoulder photograph

**Additional Information:**

• Details regarding benefits, career development opportunities, and company culture will be discussed during the interview process.

Remuneration R35000 to R40000 neg Send CV in Ms word format or profile picture